G T
Huntsville,AL
Summary
Experienced IT professional with 28 years of expertise in providing exceptional customer service and support in the IT industry. Currently administering IT Asset Management platform scanning servers for continuous network asset discovery. Previously provided service desk support and administered Windows-based systems for onsite and remote users. Extensive background in supporting a variety of hardware vendors including laptops, desktops, servers, printers, and peripheral and networking equipment.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Computer Systems Analyst
IPTA
02.2023 - Current
- Manages multiple Lansweeper scanservers with an active asset inventory of over 16k hardware devices.
- Resolves scanning issues.
- Writes reports based on Lansweeper discoveries.
- Assists CM team with asset management.
Computer Network Support Specialist (Journeyman)
IPTA
01.2023 - 02.2023
- IT technical support and systems administration for the US Army’s Aviation and Missile Center at Redstone Arsenal.
- Builds, installs, configures and administers Windows 10 systems and application software packages.
- In addition to local on-site support provides remote support to users (both CONUS and OCONUS) via phone, email, chat, and RDC.
- Instructs/trains users in the use of personal computers and VMware/VDI devices.
Research Associate IV, S3
The University of Alabama in Huntsville
03.2020 - 01.2023
- Responding to service desk trouble tickets, provides Tier 2 IT technical support and systems administration for the US Army’s Aviation and Missile Center at Redstone Arsenal.
- Builds Windows 10 systems and installs/configures Office 365 as well as various other application software packages.
- In addition to local on-site support provides remote support to users (both CONUS and OCONUS) via phone, email, chat, and RDC.
- Instructs/trains users in the use of personal computers and VMware/VDI devices.
ISTS Support Technician
Publix Super Markets
01.2019 - 02.2020
- Provided IT technical support for the Huntsville, AL area and included installation, repair and preventive maintenance of IT hardware encompassing servers, desktop computers, printing, point of sale, barcode scanners, weighing devices, and networking systems.
- Other areas supported as required are Nashville, Chattanooga, Knoxville, Birmingham and surrounding areas.
- Also assisted with store remodels, new store installations and special projects.
Tech III
Getronics/Pomeroy
02.2013 - 12.2018
- Delivered IT support for the State of Tennessee office locations in Middle Tennessee including data center server repair support.
- Also worked on a special project providing remote support and configuration on a multi-state after-hours server refresh for a major optical retail company upgrading from Windows Server 2003/2008 to Windows Server 2012.
Networking Analyst
CompuCom Systems
08.1997 - 10.2012
- Provided hardware/software field/on-site support to customers in TN, AL and GA areas.
- Responsibilities included deskside support, IMAC support and system refreshes, as well as PC, server, laptop, printer and router/switch break-fix repairs.
- Additionally, provided network configuration smart-hands support.
- Provided support for banking/insurance, medical, retail and various other industries.
Apple/PC Bench Technician
Tandy Service
12.1996 - 04.1998
- Primary duties included hardware and software repair of Apple Macintosh computers including laptops, desktops and printers.
- Also provided hardware repair for IBM PC & compatible computers and printers.
Education
Vocational Certificate - Microcomputer Repair certificate
CIT
Atlanta, GASkills
- IT Asset Management
- System Administration
- System installation and configuration
- Operating systems
- Task prioritization
- Effective communication
Certification
CompTIA A+ ce
CompTIA Security+ ce
CompTIA Server+
MCP
ITIL Foundation.
Timeline
Computer Systems Analyst
IPTA
02.2023 - Current
Computer Network Support Specialist (Journeyman)
IPTA
01.2023 - 02.2023
Research Associate IV, S3
The University of Alabama in Huntsville
03.2020 - 01.2023
ISTS Support Technician
Publix Super Markets
01.2019 - 02.2020
Tech III
Getronics/Pomeroy
02.2013 - 12.2018
Networking Analyst
CompuCom Systems
08.1997 - 10.2012
Apple/PC Bench Technician
Tandy Service
12.1996 - 04.1998
Vocational Certificate - Microcomputer Repair certificate
CIT