Glenn Perrine
Sacramento,CA
Summary
Dynamic legal secretary with a proven track record at Sandhu Law Group, adept at case management and implementing digital filing systems. Recognized for exceptional adaptability and problem-solving abilities, enhancing team efficiency and document accessibility. Committed to delivering quality work while actively listening to client needs and ensuring compliance with firm standards.
Overview
4
4
years of professional experience
Work History
Legal Secretary
Sandhu Law Group
04.2024 - 12.2025
- Organized and maintained legal documents for efficient retrieval and processing.
- Drafted and formatted legal correspondence, ensuring compliance with firm standards.
- Coordinated schedules for attorneys, managing appointments and court dates effectively.
- Assisted in case preparation by compiling evidence and summarizing depositions.
- Implemented digital filing system to enhance document accessibility and security.
- Trained junior staff on office procedures, improving overall team efficiency.
AppleCare Advisor
Apple
07.2022 - 01.2024
- Offered excellent customer service by actively listening to customers' needs and empathically discussing solutions.
- Managed call flow to respond to technical support needs of customers.
- Resolved service and technical problems for customers by asking clear and specific questions.
- Used internal ticketing systems to manage, track and process actions taken on customer accounts, passwords and product support resolutions.
- Diagnosed and troubleshot hardware, software and network issues.
Specialist
Apple
07.2021 - 07.2022
- Provided suggestions for and actively participated in improving sales, margins and execution of all programs.
- Provided personalized customer service by greeting each customer, assisting with purchases, suggestively selling and making sure all products are available.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Followed all company policies and procedures to deliver quality work.
- Listened and responded to customer requests and forwarded necessary information to superiors.
Education
No Degree - Paralegal Studies
Sacramento City College
Sacramento, CA06-2027
Skills
- Adaptability
- Active listening
- Problem-solving abilities
- Case management
- Quality assurance
- Computer proficiency
- Efficient multi-tasker
- Document formatting
Timeline
Legal Secretary
Sandhu Law Group
04.2024 - 12.2025
AppleCare Advisor
Apple
07.2022 - 01.2024
Specialist
Apple
07.2021 - 07.2022
No Degree - Paralegal Studies
Sacramento City College