Gabby Rios

• Assisted with Approved by IDT Authorization and following ups for participants
• Manage several excel spreadsheets for over 300 participants, 4 Medical Doctors, and 2 LVNs and documented patient health status changes to keep care team updated.
• Scheduled and coordinated via email and phone calls medical appointments.
• Assisted in training new hires, sharing best practices in customer service protocols specific to the healthcare industry.

• Promoted independence with structured routines and clear communication to support clients in their daily lives.
• Ensured timely medication reminders accurate records of dosages and schedules for multiple clients, dressing guidance, grooming, and meal preparation.
• Implemented fall prevention strategies within the home environment by identifying hazards or obstacles that posed risk to patient safety.
• Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.

Staffing agency temporary placement.

• Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
• Mange inbound/outbound calls for Kinetics lighting company
• Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.