Gabrielle Serafino
Middletown,DE
Summary
Global Enterprise Management student at the University of Delaware. Manager with team leadership, planning and organizational skills. Equip employees to independently handle daily functions and consistently meet customer needs.
Overview
5
5
years of professional experience
Work History
Manager
Sunsational Tanning Spa
01.2022 - Current
- Began as a Consultant and was promoted in June 2023.
- Manage and motivate eight employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
Life Saftey Intern
Johnson Controls
05.2023 - 08.2023
- Performed 25 annual life safety inspections on fire alarms and sprinkler systems.
- Responsible for job site safety observation
- Attended weekly safety meetings
- Responsible for updating field inventory
Shift Leader
Ritas Italian Ice
06.2018 - 10.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Education
Bachelor of Science - Global Enterprise Management
University of Delaware
Newark, DE06.2025
Skills
- Proficient in Microsoft Excel
- Problem Solving
- Team Leadership
- Time Management
- Fast Learner
Timeline
Life Saftey Intern
Johnson Controls
05.2023 - 08.2023
Manager
Sunsational Tanning Spa
01.2022 - Current
Shift Leader
Ritas Italian Ice
06.2018 - 10.2021
Bachelor of Science - Global Enterprise Management
University of Delaware
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