Gabby Shepherd
Aventura,FL
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
2
2
years of professional experience
Work History
Senior Leader
Chick-fil-A
Aventura, Florida
08.2020 - Current
- Maximized product quality, cost controls and safety through diligent leadership.
- Conducted team member meetings and updated members on best practices and continuing expectations.
- Produced weekly, daily and monthly activity reports and forecasts.
- Maintained demanding weekly schedules to meet business objectives.
- Schedule maker for the front-of-house team.
- Involved in leadership development.
- Directed employees, set schedules and prioritized work assignments.
- Set clear team goals and delegated tasks and set deadlines.
- Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
Education
Associate of Arts - Business Management
Florida Atlantic University
Boca Raton, FLHigh School Diploma -
Chaminade Madonna College Preparatory
Hollywood05.2021
Skills
- Strategic planning
- Staff Management
- Policies and procedures
- Coaching and mentoring
- Business Development
- Verbal and written communication
- Budgeting
- Operations management
- Schedule optimization
Accomplishments
- Supervised team of 20 staff members.
- Collaborated with multiple team members in the development of leadership.
- Achieved two promotions throughout the course of six months.
Languages
Hebrew
Full Professional
Spanish
Professional Working
Portuguese
Limited Working
Timeline
Senior Leader
Chick-fil-A
08.2020 - Current
Associate of Arts - Business Management
Florida Atlantic University
High School Diploma -
Chaminade Madonna College Preparatory
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