Gabe Kraft
Phoenix,AZ
Summary
I am a College Freshman at Grand Canyon University looking for Part Time work. Proven in fostering outstanding customer relationships and enhancing guest experiences, I excelled at Bliss Casino by leveraging my strong interpersonal skills and reliability. My ability to develop VIP connections and streamline operations at Hilands Golf Club showcases my teamwork and customer service prowess, driving significant improvements in guest satisfaction and operational efficiency.
Overview
3
3
years of professional experience
Work History
Casino Host
Bliss Casino
06.2024 - Current
- Developed one-on-one relationships with premium players and provided exceptional guest service to cultivate and maintain VIP relationships.
- Maintained detailed familiarity with high-value players and guests of casino and researched and identified most valuable players and guests in distinctive time frames.
- Maintained and developed positive, friendly relationships with gaming customers by assisting guests with VIP requests and amenities and issuing comps.
- Maintained accurate records of player information, enabling targeted marketing efforts for relevant promotions and offers.
Golf Cart Attendant
Hilands Golf Club
04.2022 - Current
- Enhanced course efficiency by maintaining clean, organized, and fully-stocked golf cart stations.
- Collaborated with team members to streamline work processes, improving overall productivity levels.
- Built and established positive relationships with patrons, team members and supervisors.
- Prepared golf carts daily by stocking pencils, tees, scorecards, and towels.
Education
High School Diploma -
Billings West High School
Billings Montana06-2024
Skills
- Customer Service
- Relationship Development
- Strong interpersonal skills
- Teamwork and Collaboration
- Time Management
- Reliability
Timeline
Casino Host
Bliss Casino
06.2024 - Current
Golf Cart Attendant
Hilands Golf Club
04.2022 - Current
High School Diploma -
Billings West High School
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