Professional Summary
Overview
Work History
Education
Skills
Timeline

Gabe Lawrence

Superior Scoops
Grand Marais,MI
6
years of professional experience

Dedicated professional with a strong focus on customer engagement and satisfaction. Proven ability to enhance service quality, streamline workflows, and train new staff. Committed to delivering exceptional experiences and fostering team collaboration.

Work History

Ice Cream Scooper

3 Months
Superior Scoops | 05.2026 - 08.2026
  • Enhanced customer satisfaction through prompt service and personalized recommendations.
  • Developed efficient scooping techniques to improve service speed during peak hours.
  • Collaborated with team members to streamline workflow and improve overall efficiency.
  • Trained new staff on ice cream preparation and customer service protocols.

Food Runner

1 Year 2 Months
The Breakwall | 02.2025 - 04.2026
  • Delivered food and beverage orders promptly to ensure guest satisfaction
  • Maintained cleanliness and organization of dining areas to enhance guest experience
  • Trained new food runners on service protocols and best practices
  • Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
  • Greeted customers and provided outstanding customer service.
  • Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
  • Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.

Truss Assembler

4 Years 2 Months
Automated Products Inc. | 06.2020 - 08.2024
  • Assembled truss components using hand tools and automated equipment to ensure precision and quality.
  • Conducted quality inspections on assembled trusses, identifying defects and ensuring compliance with specifications.
  • Helped maintain clean, organized and production-safe work areas.
  • Fabricated trusses to exact company standards and customer specifications.
  • Met schedule targets by working quickly and with minimal errors on building projects.
  • Rolled machines over truss to embed plates and used finish press to complete secure assembly.
  • Completed complex truss assemblies within tight deadlines, maintaining high-quality standards.
  • Utilized specialized tools for fastening components securely, ensuring the structural integrity of finished products.

Education

High School Diploma

Burt Township School District | Grand Marais, MI | 05-2025
  • excellence in education - Scholarship Recipient
  • Ranked in Top 1% of class
  • Elected Captain of Basket Ball Team
  • Extracurricular Activities: Soccer, Basketball, Theater, and golf
  • Big Brothers Big Sisters Member

Associate of Science - Criminal Justice

Northern Michigan University | Marquette, MI | 08-2027

Certifications

  • IS-100.c: Introduction to the Incident Command System, ICS-100
  • IS-700.b: An Introduction to the National Incident Management System

Skills

Customer engagement
Excellent communication
Handling complaints
Positive demeanor
Patience and empathy
Creative problem-solving
Relationship building
Quick learner
Fast learning
Professional appearance

Timeline

Ice Cream Scooper

Superior Scoops
05.2026 - 08.2026Read More

Food Runner

The Breakwall
02.2025 - 04.2026Read More

Truss Assembler

Automated Products Inc.
06.2020 - 08.2024Read More

Northern Michigan University

Associate of Science from Criminal Justice
Read More

Burt Township School District

High School Diploma
Read More
Gabe Lawrence