Dedicated professional with a strong focus on customer engagement and satisfaction. Proven ability to enhance service quality, streamline workflows, and train new staff. Committed to delivering exceptional experiences and fostering team collaboration.
Work History
Ice Cream Scooper
3 Months
Superior Scoops | 05.2026 - 08.2026
Enhanced customer satisfaction through prompt service and personalized recommendations.
Developed efficient scooping techniques to improve service speed during peak hours.
Collaborated with team members to streamline workflow and improve overall efficiency.
Trained new staff on ice cream preparation and customer service protocols.
Food Runner
1 Year 2 Months
The Breakwall | 02.2025 - 04.2026
Delivered food and beverage orders promptly to ensure guest satisfaction
Maintained cleanliness and organization of dining areas to enhance guest experience
Trained new food runners on service protocols and best practices
Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
Greeted customers and provided outstanding customer service.
Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
Truss Assembler
4 Years 2 Months
Automated Products Inc. | 06.2020 - 08.2024
Assembled truss components using hand tools and automated equipment to ensure precision and quality.
Conducted quality inspections on assembled trusses, identifying defects and ensuring compliance with specifications.
Helped maintain clean, organized and production-safe work areas.
Fabricated trusses to exact company standards and customer specifications.
Met schedule targets by working quickly and with minimal errors on building projects.
Rolled machines over truss to embed plates and used finish press to complete secure assembly.
Completed complex truss assemblies within tight deadlines, maintaining high-quality standards.
Utilized specialized tools for fastening components securely, ensuring the structural integrity of finished products.
Education
High School Diploma
Burt Township School District | Grand Marais, MI | 05-2025
excellence in education - Scholarship Recipient
Ranked in Top 1% of class
Elected Captain of Basket Ball Team
Extracurricular Activities: Soccer, Basketball, Theater, and golf
Big Brothers Big Sisters Member
Associate of Science - Criminal Justice
Northern Michigan University | Marquette, MI | 08-2027
Certifications
IS-100.c: Introduction to the Incident Command System, ICS-100
IS-700.b: An Introduction to the National Incident Management System