Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Gabriel Young

Silver Spring,USA

Summary

Detail-oriented LAN Administrator with hands-on experience supporting complex enterprise IT environments, including Johns Hopkins Hospital. Skilled in managing user accounts and network resources using Active Directory and Group Policy, deploying and imaging Windows and Mac devices, and utilizing SCCM and ServiceNow for software management and IT service delivery. Bilingual in English and Spanish, with a strong track record of delivering clear technical support and excellent customer service to diverse users. Proven problem solver who communicates technical concepts effectively and collaborates across teams to maintain secure, reliable IT infrastructure.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Junior Lan Administrator

Johns Hopkins Health System
06.2025 - Current
  • Secured sensitive data through diligent administration of user access controls, permissions, and authentication protocols.
  • Consistently met project deadlines by effectively managing time and prioritizing tasks based on business impact.
  • Performed day-to-day LAN and WAN administration, maintenance, and support, ensuring network stability and reliability.
  • Managed Group Policies effectively to enforce consistent configurations and security settings across all organizational systems.
  • Resolved critical incidents swiftly via remote assistance or on-site troubleshooting, minimizing business disruption.
  • Managed vendor relationships to ensure timely procurement of IT equipment while adhering to budget constraints.
  • Served as the dedicated LAN Administrator for the Surgery and Social Work departments at Johns Hopkins Hospital, overseeing all IT operations including computer setups, software installations, hardware troubleshooting, ticket resolution, and procurement coordination.
  • Collaborated with software development and testing teams to design and develop robust solutions meeting client requirements for functionality, scalability, and performance.
  • Imaged both Windows and Mac computers, configuring them to integrate securely with the Johns Hopkins Hospital network.

IT Technician

Best Buy
12.2023 - 06.2025
  • Guided users with troubleshooting using diagnostic tools.
  • Diagnosed and resolved technical hardware and software issues.
  • Recorded customer issues on database to streamline process and fasttrack resolutions.
  • Assisted customers with installation, configuration, and usage of company products.
  • Conducted diagnostic tests to identify issues and determine necessary repairs.
  • Repaired and replaced malfunctioning parts in machinery.
  • Maintained detailed records of work performed, time spent, and expenses incurred.
  • Developed relationships with customers through follow-up communication.

Computer Sales Consultant

Best Buy
06.2023 - 12.2023
  • Recommended merchandise to suit customer budget and preferences.
  • Offered guidance on installation and troubleshooting for customers requiring additional assistance.
  • Collaborated positively with peers and other staff members to maintain friendly, supportive, and cooperative work atmosphere.
  • Kept work and common areas neat and organized to maximize productivity, alleviate potential accidents and promote professional workspace.
  • Planned and executed strategies to increase business and drive profit growth.
  • Identified issues and solutions to eliminate backlog and maximize workflows.

Education

High School Diploma -

Springbrook High School
Silver Spring, MD
06.2023

Associate in Science (A.S.) - Computer Science

Howard Community College
Columbia, Maryland
12.2025

Skills

  • Provided technical support for a wide range of devices, including desktops, laptops, mobile devices, and home/enterprise networking equipment
  • Diagnosed and resolved complex hardware, software, and network connectivity issues efficiently in enterprise environments
  • Expert in imaging and deploying Windows and Mac computers, ensuring seamless integration with enterprise Active Directory domains and network policies
  • Managed user accounts, security groups, and access permissions using Active Directory and Group Policy Objects (GPOs) to enforce security best practices
  • Skilled in software deployment, patch management, and system health monitoring using SCCM (System Center Configuration Manager)
  • Utilized ServiceNow for IT service management, incident tracking, and change management in compliance with ITIL frameworks
  • Experienced in LAN and WAN network administration, including configuring switches, troubleshooting connectivity issues, and maintaining network uptime
  • Delivered remote and onsite technical support using remote desktop tools, VPNs, and other enterprise support platforms
  • Proficient with Computer Management and other Windows administrative tools for monitoring system performance and managing configurations
  • Strong problem-solving abilities combined with excellent communication skills to provide clear technical support to end-users and collaborate with cross-functional teams
  • Knowledgeable of IT security principles and compliance standards, ensuring data integrity and user access control

Certification

  • Microsoft Certified: Azure Developer Associate — In Progress (Expected Completion: January 2026)
  • CompTIA Security+ — In Progress (Expected Completion: December 2025)
  • Certified Information Systems Security Professional (CISSP) — In Progress (Expected Completion: December 2025)

Languages

Spanish

Timeline

Junior Lan Administrator

Johns Hopkins Health System
06.2025 - Current

IT Technician

Best Buy
12.2023 - 06.2025

Computer Sales Consultant

Best Buy
06.2023 - 12.2023

Associate in Science (A.S.) - Computer Science

Howard Community College

High School Diploma -

Springbrook High School

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