Provided training and guidance to new employees on operational processes.
Greeted customers and answered any questions they had about the company's products and services.
Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
Crew Member
Dunkin' Donuts
Menomonie, WI
10.2021 - 12.2023
Prepared and served breakfast sandwiches, coffee, espresso drinks, blended coffees and teas.
Described menu items to customers and suggested products based on stated preferences.
Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Utilized POS system to receive and process customer payments.
Probation Officer Intern
Pine County Courthouse
Pine City, MN
05.2023 - 07.2023
Developed working relationships with other professionals in the criminal justice system such as law enforcement officers, attorneys, judges, social workers.
Met regularly with supervisors to review cases and receive feedback on performance.
Created, organized and maintained files, case notes and electronic databases.
Participated in team meetings to discuss caseloads, review policies and procedures, and develop strategies for working with clients.
Receptionist
Great Clips Salon
Menomonie, WI
05.2022 - 05.2023
Assisted with customer requests and answered questions to improve satisfaction.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Maintained a neat reception area by organizing materials and tidying up furniture.
Service Center Associate
University of Wisconsin-Stout
Menomonie, WI
01.2021 - 06.2022
Assisted in resolving customer complaints by providing product knowledge, troubleshooting steps, and problem resolution.
Assisted in setting up printing jobs, including selecting paper, adjusting print settings and loading paper into printers.
Set up, adjusted and operated laminating machines to laminate plastic film on paper products.
Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.