Gabriel Aguilar
West Hollywood ,CA
Summary
Proven leader in high-velocity environments, excelling in customer-centric focus and visual standards. At Victoria's Secret, I spearheaded initiatives that significantly enhanced customer satisfaction and sales, leveraging my expertise in inventory control and associate empowerment. My approach combines strategic problem-solving with a keen eye for detail, driving profitability and team development.
Overview
21
21
years of professional experience
Work History
Customer Experience Manager
Victoria Secret
12.2016 - 12.2024
- Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Conducted regular performance reviews with team members, fostering professional growth and development.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
Assistant Store Manager
Express
12.2009 - 10.2016
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Co Manager
Victoria's Secret & PINK
12.2003 - 08.2009
- Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
- Resolved complex customer complaints promptly and effectively, maintaining high levels of customer satisfaction while protecting business interests.
- Ensured compliance with company policies, procedures, and safety regulations by monitoring operations on a daily basis.
- Partnered with other Co-Managers to share best practices, learn from collective experiences, and improve overall store performance.
Education
High School Diploma -
Inglewood High School
Inglewood, CA06.2002
Skills
Customer Centric Focus
Visual Standards Expert
Top Performance Leader in high velocity environment
Manage profitable sales through associate empowerment
Accomplishments
Top 10% in the company awards over 8 times.
Lowest regional shrink results.
Top 4 Volume Sales in the entire company for Black Friday.
Visual presentations published on company digital visual standards planograms.
Experienced in New store/ re opening
High Associate Opinion Scores
Languages
Spanish
Native or Bilingual
References
Angel Prieto Hi-Po GM/DMIT
Victoria’s Secret
310-489-3189
Alexis Clements Store Team Leader
American Eagle
310-531-3196
Daisy Lopez SM
Victorias Secret
310-721-1882
Timeline
Customer Experience Manager
Victoria Secret
12.2016 - 12.2024
Assistant Store Manager
Express
12.2009 - 10.2016
Co Manager
Victoria's Secret & PINK
12.2003 - 08.2009
High School Diploma -
Inglewood High School
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