Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Gabriel Ali

Richmond,VA

Summary

A highly motivated individual with a ten-year background in customer-facing hospitality roles, looking to transition into enterprise tech sales. Eager to apply the experience I've acquired in sales strategy, customer service, and negotiation to a fast-paced, dynamic industry. I am looking for entry-level opportunities that offer both challenge and reward, while making a meaningful impact in a growing organization.

Overview

11
11
years of professional experience

Work History

Contract Systems Manager

City Concrete LLC
Manassas, VA
04.2025 - Current
  • Created dynamic tracking spreadsheets to streamline employee data management and support real-time workforce analysis.
  • Organized a comprehensive fleet tracking system and oversaw fuel card invoice audits to enhance accountability, minimize fuel waste, and optimize operational costs.
  • Scheduled and facilitated meetings with corporate representatives (e.g., Verizon) to evaluate service contracts and negotiate cost-effective solutions.

Assistant General Manager

Wood and Iron LLC
Richmond, USA
02.2023 - 04.2025
  • Client relations. Cultivated strong, mutually beneficial relationships with key vendors; led negotiations to bring prices down contributing to improved profit margins.
  • Customer retention & loyalty programs. Developed and implemented customer loyalty initiatives, leading to increased repeat business and long-term client retention.
  • Product knowledge development. Helped to develop diverse product offerings, seasonal menus, and promotions; ensured team readiness to educate customers on new products.
  • Operations & leadership. Managed staff of up to 10 employees; ensuring efficient operations through strategic scheduling, comprehensive training, and accurate payroll management.
  • Revenue analysis & reporting. Proficient in analyzing sales trends and daily/weekly/monthly performance metrics, then using those insights to make informed decisions.
  • Sales strategy development. Developed and executed targeted sales strategies built around customer insights to support revenue goals, move inventory, and attract repeat business.

Bartender/Shift Lead

Firebirds Wood Fired Grill
Richmond, USA
10.2019 - 01.2023
  • New and repeat business. Built lasting relationships with guests, converting them into repeat business - or 'regulars' - thus consistently keeping occupancy high and attracting new business.
  • Customer experience. Constantly sought out ways to improve and standardize the customer experience for our bar guests, resulting in consistently high customer satisfaction ratings.
  • Upselling and promotions. Executed on strategic sales initiatives with a high success rate such as upselling limited-time offers and promoting company specials.
  • Making killer drinks. This one is best understood by experiencing it first-hand :)

Line cook/Cashier

Crosby's Crab Co.
Manassas, USA
06.2014 - 08.2019
  • Fulfilling customer orders. Prepared, cooked, and packaged customer orders as they came in; ensuring the timely fulfillment of both in-store and scheduled orders.
  • Facilitating transactions and assisting customers. Accurately rung up sales on the cash register or PoS system; including handling cash, credit/debit card payments, and other forms of payment. As well as greeting customers, answering questions, and providing assistance when needed.
  • Training and onboarding new employees. Coached and supported newly hired staff with getting up to speed on processes, keeping production efficiently paced, and ensuring health code guidelines were maintained at all times.

Education

Bachelor of Arts - English Language and Literature

Virginia Commonwealth University (VCU)
Richmond, VA
12.2022

Skills

  • Basic accounting and inventory management
  • CRM and PoS systems
  • Effective communication
  • Negotiation skills
  • Product expertise
  • Time management strategies
  • Client relations and customer service
  • Onboarding and support
  • Retention and loyalty
  • Data management
  • Team management
  • Operational efficiency

Timeline

Contract Systems Manager

City Concrete LLC
04.2025 - Current

Assistant General Manager

Wood and Iron LLC
02.2023 - 04.2025

Bartender/Shift Lead

Firebirds Wood Fired Grill
10.2019 - 01.2023

Line cook/Cashier

Crosby's Crab Co.
06.2014 - 08.2019

Bachelor of Arts - English Language and Literature

Virginia Commonwealth University (VCU)

Similar Profiles

CREATE PROFILE
Gabriel Ali