Video Gaming
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Exercise
Gabriel Alvarez
Wilmington,DE
Summary
Friendly Help Desk Technician with 6 years quickly and effectively resolving customers' technical issues. Dedicated to exceeding user expectations by verifying satisfactory resolutions for every submitted ticket. Skilled at maintaining positive communications even in stressful situations. Ready to leverage deep technical knowledge and amiable personal interactions to provide superlative technical responses.
Overview
2026
2026
years of professional experience
Work History
Volunteer
Elsmere Fire Company, Station 16
I volunteered in an event in which I was a witness who helped the elderly get their wills signed for free. This process involves witnessing and signing legal documentation after a client has the contents of their will read to them and stamped by an official notary.
Help-desk Technician
Law Offices of Doroshow, Pasquale, Krawitz, & Bhaya
2018.06 - Current
My position entails answering and resolving help-desk tickets in person and remotely in a timely manner or escalating when necessary. I also have experience in entry level networking tasks such as installing network switches, setting up wireless access points, and have re-cabled multiple buildings that belong to the firm and I have cabled a brand new building from scratch.
Education
Highschool Diploma -
Howard Highschool of Technology
401 E 12th St, Wilmington, DE 198012019-05
Skills
- Problem Solving/Critical Thinking Skills
- Adaptable Skillset/Willingness to Learn and Grow
- Flexibility/Team Player
- Computer Proficiency
- Communication Skills
Interests
Timeline
Help-desk Technician
Law Offices of Doroshow, Pasquale, Krawitz, & Bhaya
2018.06 - Current
Volunteer
Elsmere Fire Company, Station 16
Highschool Diploma -
Howard Highschool of Technology