Gabriel Angeles Rios
Avondale,AZ
Summary
Motivated and dedicated professional seeking a position with Evertas to utilize strong leadership skills and drive for contributing to safety, security, performance metrics, and overall growth. Proven track record of success, committed to delivering exceptional results and driving continuous improvement. Expertise in fostering team collaboration and implementing strategic initiatives to make a significant impact on the organization's success.
Overview
7
7
years of professional experience
Work History
Business Continuity Analyst
Amazon Global Security Operation (GSOC)
10.2022 - Current
- Provide support to delivery associates on-road, and customers receiving shipments, or services from Amazon, by researching and troubleshooting with internal tools
- Triage and prioritize incoming incidents and collaborate with crisis management leadership worldwide
- Manage phone communications and facilitate the flow of information between various internal and external customers (Delivery Associates/Delivery Service Providers/Operations Managers/Customer Service Associates/Amazon Customers)
- Write clear and concise reports in a timely manner which in turn will be escalated to senior leadership and stakeholders in all the country's that Amazon have business
- Work directly with customers, law enforcement, delivery associates, and operations to navigate and triage security and operational risks, while providing critical incident and workplace violence triage, coordination, and facilitation
- Mitigate security and operational risks to the associates, physical assets, and brand
- GSO's Critical Incident Operations, supports Amazon Worldwide Operations by providing 24/7 services including alarm monitoring and response, incident triage, and crisis management
- Conduct internal investigations with different stakeholders
- Optimized resources allocation during emergencies by designing a prioritization matrix for critical business functions restoration efforts.
- Improved overall organization resilience by developing and implementing robust business continuity strategies.
Transportation Associate/CDL Trainer
Amazon Transportation Operations Management (TOM TEAM)
11.2018 - 10.2022
- Corresponded with multiple shipping companies and demonstrated comprehensive understanding of shipping systems, requirements, rules, and obligations to support yard organization and minimize delays
- Ensure yard accuracy by virtually and physically keeping track of ~1,800 trailers
- Consolidate data from multiple sources to support daily workflow and business needs
- Operate a spotter truck, moving trailers between trailer yard and dock doors, and logging all trailer moves to maintain accurate yard inventory
- Ensure shuttle trucks and trailers are compliant with the rules and regulations of the Department of Transportation (DOT) prior to moving them over the road
- Perform the duties of Field Transportation Lead (daily staffing, supply list, assigning and creating projects, contact various site leadership to fill staffing needs) when the FTL is not on-site
- Peer Driver Trainer (PDT) for Hostler and Day Cabs (CDL) drivers
- Three years conducting classroom, on-the-job
Field Transportation Lead
Amazon Transportation Operations Management (TOM TEAM)
10.2021 - 02.2022
- Performing leadership functions for the yard team, including regular 1:1 coaching, time card management, development sessions, and guidance to the team as needed during the operational duties
- Performed the duties of the Transportation Area Manager when the Area Manager is not on-site
- Corresponded with multiple shipping companies and their contacts including escalations
- Maintaining the accuracy and integrity of the FC trailer yard through meticulous attention to detail and daily yard audits
- Escalated systematic and operational issues through case and ticket systems
- Rotating through all duties required of the Transportation Associates (trailer check-in/out, auditing, escalation and exception management and hostler (Semi-Truck)
- Planning Budget, (PO) Purchase of order for Non-inventory, Supplies, repair for the Amazon Trucks and Trailers fleet for Transportation Operations Management
- Implemented safety protocols for drivers, resulting in a significant decrease in accidents and incidents.
- Enhanced customer satisfaction by closely monitoring delivery performance and addressing issues promptly.
Fulfillment Associate
Amazon
11.2017 - 11.2018
- Picking at 110% to plan to reach weekly goal
- Pick floor: Bod, Single floor, multi floor
- Order picker
- Tugger trained
- Suppling work safely to pack and ship dock from pick
- Ship dock trained: Loading merchandise to the trucks to get at the final destination
- Associate Safety Committee member: Leader amongst the peers to guidance and help everyone
- Work safe and coach unsafe behavior when observed
- Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
Education
SQL Certificate -
Amazon
Lean Six Sigma Certificate -
Amazon
Making Great Hiring Decisions Plus (MGHD+) -
Adult First Aid/CPR/AED -
American Red Cross
Goodyear, AZ01.2024
Hostler and Semi-truck (CDL-PDT) Trainer Course Curriculum -
Amazon
01.2020
Commercial Driver's License (CDL) -
TransTech
Gastonia, NC01.2019
Some College (No Degree) - Physical Education
University of Puerto Rico
Carolina, Puerto RicoHigh School Diploma -
Angel P Millan Rohena
Carolina, Puerto Rico05.2013
Skills
- Bias for action
- Project Management
- Budget Planning
- Communication
- Strong critical and analytical thinking
- Teamwork mentality to build trustworthy and supportive working relationships
- PC Knowledge
- Microsoft Office suite
- SQL
- Lean Six Sigma
- Quicksight Amazon
- Teamwork and Collaboration
- Willing to Learn
- Contingency Planning
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Business Continuity Analyst
Amazon Global Security Operation (GSOC)
10.2022 - Current
Field Transportation Lead
Amazon Transportation Operations Management (TOM TEAM)
10.2021 - 02.2022
Transportation Associate/CDL Trainer
Amazon Transportation Operations Management (TOM TEAM)
11.2018 - 10.2022
Fulfillment Associate
Amazon
11.2017 - 11.2018
Hostler and Semi-truck (CDL-PDT) Trainer Course Curriculum -
Amazon
High School Diploma -
Angel P Millan Rohena
SQL Certificate -
Amazon
Lean Six Sigma Certificate -
Amazon
Making Great Hiring Decisions Plus (MGHD+) -
Adult First Aid/CPR/AED -
American Red Cross
Commercial Driver's License (CDL) -
TransTech
Some College (No Degree) - Physical Education
University of Puerto Rico
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