Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
Yuritza  Rubio

Yuritza Rubio

Summary

Watchful professional offering comprehensive, hands-on experience identifying, investigating and responding to security alerts and on the road incidents. Expertise in searching through data-sets to detect threats and anomalies and administering metrics to maintain security processes and controls. Protects and safeguards customers through both preventive and reactionary measures. Elevate the engagement on customer reports to properly and accurately find missing information, details and relevant statements as well as connect with other teams to obtain a complete, accurate and detailed incident reports.

Overview

13
13
years of professional experience

Work History

Escalations Specialist Global Security Ops.

Amazon USA // GSOC
Goodyear, AZ
10.2021 - Current
  • Work directly with customers, law enforcement and drivers to mitigate security and operational risks and bring to successful resolution in support of our Shipping and Delivery Support (SDS).
  • Handle law enforcement, customer and driver contacts through different communication channels including phone, email, and chat.
  • The GSOC provides: global, regional, localized crisis management coordination and facilitation, regional geopolitical and security risk monitoring and expertise, and assistance with alarm monitoring services for Amazon's regional locations, coordinates and facilitates the crisis management response to significant Workplace Incident Management events (workplace violence; WIM), troubleshoots issues with the alarm access control system, and issues credentials to critical data locations, among other daily service and projects.
  • Customer Focus- Ability to approach problems logically and with good judgment to ensure the appropriate customer outcome
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Supported executive decision-making processes by providing timely intelligence reports on global security trends affecting business operations or client interests.
  • Served as a subject matter expert within the organization, providing guidance and advice on matters related to global security operations and risk management.

Collections Account Manager

Auto Now Financial Services
Phoenix, AZ
12.2012 - 04.2022
  • Supervised staff of collectors, monitoring phone calls and letters.
  • Implemented automated reminder systems that contributed to a decrease in past due invoices.
  • Collaborated with sales and customer service teams to identify potential issues early on, preventing further escalation of delinquent accounts.
  • Reviewed collection reports regularly with management to provide updates on progress and potential areas for improvement.
  • Trained and mentored new employees on collection methods, documentation requirements, and performance strategies..
  • Reconciled discrepancies between accounts receivable general ledger account and accounts receivable trial balance account.

Office Administrator

Bruce M. Hayman, Personal Injury Attorney
07.2011 - 12.2012
  • Supported law firm with proactive correspondence management, document coordination and customer relations.
  • Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
  • Interacted with customers by phone, email or in-person to provide information.
  • Managed accounts and client records of clients, observing confidentiality and extreme discretion.
  • Developed positive working relationship with courts, clients, law enforcement members and attorneys.
  • Completed document revisions, court document filings, travel arrangements and client billing.
  • Interviewed and prepared intake sheets for clients in Spanish and English.

Education

Bachelor of Science - Business Communications

Grand Canyon University
Phoenix, AZ
2015

Associate of Applied Science - Business Administration

Grand Canyon University
Phoenix, AZ
2011

Skills

  • Expertise in TLO, RDN & Microsoft Office
  • Fluent in Spanish
  • Monitoring standards
  • Documentation Management
  • Customer Accounts Management
  • Incident Response Management
  • Security Information and Event Management
  • Data Loss Prevention
  • Advanced Threat Analysis
  • Critical Thinking Skills
  • Compliance Management
  • Incident Response
  • Risk Assessment
  • Technical communication
  • Management collaboration

Accomplishments

  • Lean Six Sigma Yellow Belt Certification
  • Received Employee of the Year Award in 2019 & 2021
  • Earned highest marks for customer satisfaction and compliance scores.
  • CPR certified

Timeline

Escalations Specialist Global Security Ops.

Amazon USA // GSOC
10.2021 - Current

Collections Account Manager

Auto Now Financial Services
12.2012 - 04.2022

Office Administrator

Bruce M. Hayman, Personal Injury Attorney
07.2011 - 12.2012

Bachelor of Science - Business Communications

Grand Canyon University

Associate of Applied Science - Business Administration

Grand Canyon University
Yuritza Rubio