Summary
Overview
Work History
Education
Skills
Career Focus
Timeline
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Gabriel Bailey

Fremont,CA

Summary

Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.

Overview

11
11
years of professional experience

Work History

Sales Associate

Exemplis
08.2022 - 10.2023
  • Served as Sales Coordinator/Associate for a versatile role
  • Ran our San Jose showroom while providing information about our various products and coordinating tours
  • Assisted in event planning while coordinating the right fit for the client and our team's preferences
  • Compiled a database for all of our product samples, to be delivered and received from our clients.

Enterprise Support

OpenSpace
10.2021 - 05.2022
  • Served as Enterprise Support for Technical Issues
  • Attended meetings between Enterprise Customers and Customer Success to improve business relationships
  • Created Knowledge base content pertaining to Enterprise accounts
  • Communicated with our engineers on current bug problems leading to possible strategies to finding solutions.

Technical Support Engineer

OpenText
02.2018 - 05.2020
  • Served as Escalation Support for Billing and Technical Issues
  • Lead a Philippines team to be successful in helping our customers more efficiently
  • Created Knowledge Base articles and How to Videos for self-serve options for our customers
  • Developed skills to communicate with our engineers on current bug problems leading to possible strategies to finding solutions.

Founder

Perfect Galaxy Enterprises
02.2013 - 04.2019
  • Oversaw and managed daily operations
  • Lead a small team in game development
  • Facilitated team meetings and agenda setting
  • Performed market research and strategizes.

Tier 2 Customer Service Representative

Hightail
10.2015 - 02.2018
  • Created Knowledge Base articles and How to Videos for self-serve options for our customers
  • Served as a higher tier of support with expanded knowledge.

Tier 3 Customer Service Representative

Hightail
10.2015 - 04.2016
  • Managed Customers and logged tickets in Zendesk
  • Aided Customers in finding solutions through phone and email services.

Education

Complete C# Unity Developer 2D - Learn to Code Making Games Course -

Udemy Courses
06.2015

Studied Media Arts and Animation -

Art Institute of Pittsburgh
Pittsburgh, Pennsylvania
06.2015

Skills

  • Proficient with Microsoft Office
  • Proficient in Excel
  • 5 years of experience with Zendesk
  • Creative Problem Solver
  • Adaptable and quick to learn
  • Advanced in PowerPoint
  • 5 years of SAAS company experience
  • Excellent Phone Communicator
  • Proficient in Reading Logs
  • Advanced with Developer Tools

Career Focus

Innovative and data driven Technical Professional seeking to expand their knowledge. I want to Support and help the customer to a point of success while maintaining a healthy work relationship. I seek to create amazing experiences for our product and for our customers

Timeline

Sales Associate

Exemplis
08.2022 - 10.2023

Enterprise Support

OpenSpace
10.2021 - 05.2022

Technical Support Engineer

OpenText
02.2018 - 05.2020

Tier 2 Customer Service Representative

Hightail
10.2015 - 02.2018

Tier 3 Customer Service Representative

Hightail
10.2015 - 04.2016

Founder

Perfect Galaxy Enterprises
02.2013 - 04.2019

Complete C# Unity Developer 2D - Learn to Code Making Games Course -

Udemy Courses

Studied Media Arts and Animation -

Art Institute of Pittsburgh

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Gabriel Bailey