James Potvin
Holland,MI
Summary
To work as a customer service professional. Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Sales Associate
Duluth Trading Company
09.2017 - Current
- Delivering outstanding customer service through greeting and assisting customers.
- Processed transactions effectively through utilization of a point-of-sale system.
- Upsold additional items based on customer interests and needs.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Assisted customers in locating products, provided answers to inquiries, and offered expert product recommendations.
- Increased purchase amounts by cross-selling with similar products.
- Managed stocking and organizing of shelves, ensuring focused customer attention on specific items.
Agent
New York Life
04.2015 - 03.2016
- Maintained high level of communications and marketing skills by participating in professional activities.
- Prepared and delivered sales presentations.
Online Retailer
Ferrets Run Wild, LLC
01.2007 - 01.2015
- Created and maintained product listings on e-commerce websites.
- Updated website content regularly with new information about products and services.
- Photographed and wrote product descriptions and sales copy for items.
- Uploaded photos, videos or images to online storefronts or other shopping websites.
- Corresponded with online customers via electronic mail, telephone or other electronic messaging.
Customer Service Representative
Novo1
11.2013 - 08.2014
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Consulted with customers to resolve service and billing issues.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Medical Billing
Horizon Billing Specialists
01.2011 - 10.2012
Inside Sales
Western Concrete Products Company
02.1993 - 04.2005
- Performed inside sales and services for prospective customers.
- Conducted sales transactions, processed payments, and issued refunds to customers.
- Worked closely with sales staff to provide accurate estimates for jobs.
- Collaborated with team members in order to achieve common goals related to customer satisfaction ratings and sales targets.
Education
MBA - Business Administration
Baker College
Cadillac, MI01.2004
Bachelor of science - Business Administration
Ferris State University
Big Rapids, MI01.1991
Skills
- Customer service
- Able to work as part of a team
- Able to wear numerous hats and manage time and priorities
- Quoted concrete products and insurance rate quotes
- Sold life insurance, annuities, concrete products, pet supplies, bar mirrors and shoes
- Resolved customer issues with late, damaged and incorrect shipments
- Built and designed websites and social media for online stores
- Communicated to customers via email and phone
- Discovered, ordered and maintained inventory on multiple websites simultaneously
- Verified patient eligibility for Medicare and insurance company websites
- Proficient with Microsoft Office
- Microsoft Word
- Excel and Outlook
- Upselling
- Product Sales
- Cash Handling
- Reliable and punctual
- Problem-solving skills
- Shipment Processing
- Cash Register Operation
- Customer Service
- Customer Assistance
Accomplishments
- Eagle Scout
Certification
- Chauffeur License good through June 18, 2025
Timeline
Sales Associate
Duluth Trading Company
09.2017 - Current
Agent
New York Life
04.2015 - 03.2016
Customer Service Representative
Novo1
11.2013 - 08.2014
Medical Billing
Horizon Billing Specialists
01.2011 - 10.2012
Online Retailer
Ferrets Run Wild, LLC
01.2007 - 01.2015
Inside Sales
Western Concrete Products Company
02.1993 - 04.2005
MBA - Business Administration
Baker College
Bachelor of science - Business Administration
Ferris State University