Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Gabriel Barnes

Frisco,Texas

Summary

Dynamic Desktop Support Specialist with a proven track record at Collin County Area Realtors, adept in troubleshooting for business and educational needs. Excelled in leadership and communication, significantly enhancing customer service and team efficiency. Skilled in hardware maintenance and passionate about delivering exceptional support across various roles.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Desktop Support Specialist

Collin County Area Realtors
06.2024 - Current

Troubleshooted and facilitated solutions for the company's technical needs, including:

  • Hardware maintenance
  • Device Deployment & Reallocation
  • Application Support
  • A/V Tech

All while providing personable and responsive service to employees.

Student Life Assistant

UMHB
08.2021 - 05.2024
  • Attentively fielded student and parent concerns about campus life and concerns
  • Scheduled meetings with students for several in-office staff
  • Answered phone calls and emails from the university office point of contact
  • Provided assistance in daily duties for office staff, including tasks in the Microsoft Office suite of applications

Food & Beverage Team Member

KidZania
04.2021 - 01.2024
  • Worked in a fast paced amusement park restaurant environment. Open-close with responsibilities including prep, cashiering, cooking, and customer service. Ran a class to teach kids to make pizza, facilitating a fun and educational environment for children to learn and play within.

Education

Bachelor of Science - Computer Science

University of Mary Hardin-Baylor
Belton, TX
05-2024

Skills

  • Hardware Maintenance
  • Windows and Linux operating systems
  • Languages: Python, R, C, HTML/CSS, SQL
  • Microsoft Office Applications: Word, Excel, PowerPoint, Access
  • System administration
  • Audio/Visual Technology
  • Troubleshooting & Problem Solving
  • Customer Service

Certification

CompTIA A+ - October 2024

CompTIA Network+ - In Progress

Timeline

Desktop Support Specialist

Collin County Area Realtors
06.2024 - Current

Student Life Assistant

UMHB
08.2021 - 05.2024

Food & Beverage Team Member

KidZania
04.2021 - 01.2024

CompTIA A+ - October 2024

CompTIA Network+ - In Progress

Bachelor of Science - Computer Science

University of Mary Hardin-Baylor
Gabriel Barnes