Gabriel Castillo
Phoenix,AZ
Overview
6
6
years of professional experience
Work History
JPMorgan Chase
Collections Specialist III
Tempe, Arizona
04.2025 - Current
- Handled escalated accounts as second-level contact in specialized department.
- Collected on past accounts by engaging customers to payment resolutions.
- Utilized negotiation and decision-making skills to tailor payment solutions for customers.
- Applied critical thinking to assess account histories and recommend collection strategies that work for the customer.
Collections Specialist II
JPMorgan Chase
Tempe, Arizona
09.2024 - 03.2025
- Implemented loss mitigation strategies for auto loans and leases at various delinquency stages.
- Managed accounts from 0 to 120 days past due to ensure timely recovery.
- Collaborated with customers to identify and implement effective repayment solutions.
- Conducted thorough financial assessments to establish appropriate repayment plans.
- Utilized strong communication skills to negotiate payment arrangements and resolve inquiries.
Small Business Customer Success Rep.
Wells Fargo
Phoenix, Arizona
05.2023 - 11.2023
- Delivered consulting services to small business owners on loss mitigation strategies to enhance profitability and reduce costs.
- Assisted customers with bank products including checking, savings, and credit cards tailored for small businesses.
- Advised clients on strategic planning, financial management, marketing, and operations with emphasis on customer success.
- Cultivated relationships with small business owners to identify and address their financial needs.
- Conducted research and provided guidance on understanding government regulations affecting small businesses.
Front End Team Lead
The Home Depot Inc
Phoenix, Arizona
01.2020 - 03.2022
- Coordinated staff requirements to ensure seamless coverage during peek Business periods.
- Address customer increase about store, policies, and resolved concerns.
- Partner with leadership to identify an address operational challenges efficiently.
- Monitor, team, progress, enforce project, deadlines, and met performance metrics.
- Kept Department on target to meet sales and profit objectives by minimizing waist and pursuing revenue generation opportunities.
Education
Bachelor of Science - Nursing
Grand Canyon University
Phoenix, AZ12-2025
High School Diploma -
Paradise Valley High School
Scottsdale, AZ06-2020
Skills
- Professional communication
- Leadership experience
- Collection strategies
- Collection and negotiation
- strong attention to detail
- Advanced computer skills
- conflict resolution
- Time management
Accomplishments
- Perfect policy and procedure - January 2025; April 2025; July 2025
- Next CEO Award - November 2024
- employee of the month - August 2023; September 2023
- Agent of the Quarter - July 2025
Languages
Spanis
Native/ Bilingual
Timeline
JPMorgan Chase
Collections Specialist III
04.2025 - Current
Collections Specialist II
JPMorgan Chase
09.2024 - 03.2025
Small Business Customer Success Rep.
Wells Fargo
05.2023 - 11.2023
Front End Team Lead
The Home Depot Inc
01.2020 - 03.2022
Bachelor of Science - Nursing
Grand Canyon University
High School Diploma -
Paradise Valley High School