Gabriel Castillo

Newalla

Summary

Dynamic customer service professional with proven success at LAXMI DONUTS INC, excelling in customer satisfaction and loyalty. Skilled in POS system operation and maintaining a calm demeanor under pressure, I effectively resolved complaints and fostered positive relationships, ensuring a welcoming environment that enhanced the overall customer experience.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Overview

years of professional experience

Work History

Customer Service Cashier/Cook Operator

LAXMI DONUTS INC

08.2020 - Current

Processed customer orders and accurately handled payment transactions.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Resolved customer complaints and maintained clean and tidy checkout area.
Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Counted money in drawers at beginning and end of each shift.
Developed and managed relationships with customers to increase customer loyalty.
Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
Utilized POS system to handle customer cash and credit card transactions.

Education

High School Diploma -

Cornwall Central School High School

New Windsor

No Degree - Social Media Marketing

SUNY Orange Community College

Newburgh, NY

Skills

Customer service
Customer satisfaction
Reliability and punctuality
Patience and composure
POS system operation

Merchandise restocking
Attention to detail
Basic math
Calm demeanor
Positive and professional

Timeline