Gabriel Constancio
San Antonio,TX
Summary
Motivated customer service professional with proven record of building dynamic relationships and retaining clients. Highly effective in coaching peers while demonstrating exemplary communication skills.
Overview
7
7
years of professional experience
Work History
SALES ACTIVATION II
Charter Spectrum
San Antonio, TX
06.2015 - Current
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Resolved order issues efficiently and enhanced customer satisfaction ratings.
- Identified prospect needs and developed appropriate responses along with information on suitable products and services.
- Serviced existing accounts on regular basis to maximize revenue.
- Used [Software] to maintain company database with essential account and sales information.
Education
High School Diploma -
Douglas Macarthur High School
San Antonio, TX04.1996
Skills
- Building Customer Trust and Loyalty
- Training Junior Team Members
- Calm and Professional Under Pressure
- Courteous with Strong Service Mindset
- Quality Assurance Evaluation
- Effective Customer Communication
- Customer Retention
- Data Entry and Maintenance
- Efficient and Detail-Oriented
- Customer Data Confidentiality
- Collaborative Environments
- Active Listening Skills
- Call Documentation
- Professional Relationships
- Outbound Calls
- Responding to Difficult Customers
- Customer Account Management
- Web Portals
- Issue and Complaint Resolution
- Client Inquiries
- Upbeat and Positive Personality
- Quality Control Standards
- Strong Telephone Etiquette
- Information Updates
- Customer Support
- Cultural Awareness
- Call Volume and Quality Metrics
- Patient and Empathetic
- Policy and Procedure Adherence
- Maintaining Clean Work Areas
- Computer Proficiency
Timeline
SALES ACTIVATION II
Charter Spectrum
06.2015 - Current
High School Diploma -
Douglas Macarthur High School
Similar Profiles
DIVINE'YA WRIGHTDIVINE'YA WRIGHT
Sales Representative at Charter SpectrumSales Representative at Charter Spectrum
Alberto Cortez IzquierdoAlberto Cortez Izquierdo
Outside Sales Representative at Charter SpectrumOutside Sales Representative at Charter Spectrum
Yanis GomezYanis Gomez
Video Chat Repair Agent at Charter SpectrumVideo Chat Repair Agent at Charter Spectrum
Angelique VassarAngelique Vassar
Customer Service Representative at Charter SpectrumCustomer Service Representative at Charter Spectrum
Collin DoanCollin Doan
Sales Associate at Sams Club DistributionSales Associate at Sams Club Distribution