Christina P. Martin
Lake Mary,FL
Summary
Sales and customer service professional with over 6 years in call center operations and digital sales. Expertise in converting inbound leads into sales and enhancing customer experiences while mentoring teams. Recognized for outstanding performance with multiple awards. Proficient in consultative sales, order management, and cross-functional collaboration in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Sales Activation II
Spectrum Charter Communications
Maitland, FL
12.2024 - Current
- Achieved Top Seller status for 5 consecutive months and MVP recognition for 3 months by exceeding sales goals and performance metrics.
- Attained Top Mobile Yield for the year by maximizing upsell opportunities and optimizing customer recommendations.
- Consulted with customers to assess needs and recommend tailored service packages, enhancing customer satisfaction and contributing to revenue growth.
- Handled high-volume inbound customer interactions in call center environment, converting warm leads into sales for cable, internet, voice, and mobile products.
- Resolve customer concerns, order exceptions, and service disruptions to retain customers and strengthen long-term relationships.
- Collaborate with cross-functional teams to ensure smooth service activation and consistent customer support.
- Processed and managed orders accurately while multitasking across multiple systems in fast-paced environment to ensure timely service delivery.
- Maintain strong product knowledge and system proficiency to effectively communicate features, benefits, and solutions to customers.
Administrative Assistant
Assist RX
01.2022 - 09.2024
- Assisted executive leadership with scheduling, event coordination, and cross-departmental communications to enhance operational flow.
- Coordinated logistics for meetings and company events to strengthen team cohesion and engagement.
- Streamlined workflows to improve team efficiency and customer communication response times.
- Managed internal systems and databases to ensure accuracy and compliance.
- Mentored new administrative hires and trained on standard operating procedures to ensure smooth onboarding.
Case Manager Administrator
Orange County Government
06.2021 - 12.2021
- Managed diverse client caseload, ensuring accurate application processing and eligibility verification to support timely service delivery.
- Coordinated with multiple departments to streamline service delivery, enhancing overall client outcomes.
- Maintained compliance with confidentiality and ethical standards.
- Compiled data and reports to inform management of client progress and outcomes, facilitating data-driven decision-making.
- (Contract)
Clinical Administrative Coordinator
UnitedHealth Group
03.2018 - 06.2021
- Coordinated patient scheduling and communications to enhance access to care across multiple providers and facilities.
- Supervised administrative tasks to support operational efficiency and ensure data accuracy.
- Collaborated with cross-functional teams to optimize service delivery and improve customer experience.
- Supported leadership in implementing workflow improvements that reduced turnaround time.
- Maintained compliance and accuracy within medical record systems to safeguard patient information.
Education
Bachelor of Business Administration -
Kean University
Union, NJ01-2014
Skills
- Inbound sales and lead conversion
- Customer consultation and needs assessment
- Sales tracking
- Salesforce management
- Sales pipeline management
- Sales strategy development
- Call center operations and CRM systems
- Problem resolution and customer retention
- Communication
- Effective communication skills
- Data analysis tools
Timeline
Sales Activation II
Spectrum Charter Communications
12.2024 - Current
Administrative Assistant
Assist RX
01.2022 - 09.2024
Case Manager Administrator
Orange County Government
06.2021 - 12.2021
Clinical Administrative Coordinator
UnitedHealth Group
03.2018 - 06.2021
Bachelor of Business Administration -
Kean University