JOSHUA CHASE
KISSIMMEE
Summary
Results-driven sales and customer service professional with experience engaging customers, identifying needs, recommending solutions, managing leads, and supporting revenue growth. Known for strong communication, relationship-building, and problem-solving skills.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Sales Activation Specialist 1
Spectrum
06.2026 - Current
- Engage prospective and existing customers to promote Spectrum products and services and support sales activation efforts.
- Identify customer needs and recommend appropriate solutions while clearly communicating product features, benefits, and available options.
- Build rapport, address customer questions and objections, and deliver a professional customer experience throughout the sales process.
- Support customer acquisition and activation activities while working toward individual and team performance goals.
- Maintain accurate customer information and follow established sales processes and company procedures.
Call Center Sales Representative
Andersen Windows & Doors
04.2025 - 06.2026
- Provide high-quality inbound and outbound sales support, assisting customers with product selection, pricing, and order placement.
- Identify customer needs and recommend tailored window and door solutions to support sales conversion and customer satisfaction.
- Use CRM systems to document interactions, track leads, and follow up on sales opportunities.
- Handle objections and resolve customer concerns to support successful sales outcomes and customer retention.
- Meet performance expectations related to sales conversion, average handle time, and customer satisfaction.
Maintenance Technician
American Campus Communities
09.2023 - 03.2025
- Performed routine, preventive, and corrective maintenance on buildings, equipment, and facility systems.
- Inspected and troubleshot issues, determined appropriate repairs, and documented completed maintenance activities.
- Ordered materials and followed established safety procedures to support efficient facility operations.
Store Clerk
The UPS Store
04.2021 - 08.2023
- Delivered customer service for shipping, package management, printing, and retail needs.
- Recommended products and services based on customer needs while supporting sales goals.
- Processed transactions accurately and maintained organized store operations.
Security Officer Supervisor
Securitas
04.2019 - 03.2022
- Supervised security operations and provided guidance regarding safety and emergency procedures.
- Patrolled assigned areas, monitored surveillance systems, controlled access, and responded to incidents.
- Prepared activity logs and incident reports and coordinated with law enforcement when necessary.
Host
Smokey Bones
07.2018 - 03.2019
- Greeted and seated guests while creating a welcoming and professional customer experience.
- Managed guest expectations regarding wait times and supported front-of-house operations.
Education
High School Diploma -
Capitol Christian Academy
Skills
- Sales Activation
- Customer Acquisition
- Consultative Selling
- Inbound & Outbound Sales
- Customer Service
- Lead Generation
- Relationship Building
- Objection Handling
- CRM Documentation
- Upselling & Cross-Selling
- Product Knowledge
- Sales Performance Metrics
- Communication
- Team Collaboration
Certification
Florida State Security D License, Florida State Security G License
Timeline
Sales Activation Specialist 1
Spectrum
06.2026 - Current
Call Center Sales Representative
Andersen Windows & Doors
04.2025 - 06.2026
Maintenance Technician
American Campus Communities
09.2023 - 03.2025
Store Clerk
The UPS Store
04.2021 - 08.2023
Security Officer Supervisor
Securitas
04.2019 - 03.2022
Host
Smokey Bones
07.2018 - 03.2019
High School Diploma -
Capitol Christian Academy