Summary
Overview
Work History
Education
Skills
Timeline
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Gabriel Cortez

Houston,TX

Summary

Accomplished Assistant Store Manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management. A manager with excellent references and more than 5 years of experience in collegiate environments. Highly effective in working with students and peers to promote positive learning cultures and environments. Seek new professional challenge in similar position with long-term potential.

Overview

11
11
years of professional experience

Work History

Dog Handler

Greywolf K9 Rehabilitation
01.2023 - Current
  • Talked to or interacted with animals to increase familiarity with human voices or contact.
  • Trained animals to respond to specific cues from both owners and handlers.
  • Provided a safe environment for dogs by conducting thorough evaluations of each animal''s temperament and behavior before handling them.
  • Enhanced client satisfaction by providing exceptional care and attention to their dogs during handling sessions.
  • Tracked metrics such as overall health, behaviors, and diet to isolate and address concerns.
  • Monitored animal health, attention and behavior during training sessions.
  • Modified undesirable behaviors with use of successful and safe behavior modifications techniques.

Server

Carrabba's Restaurant
11.2019 - 12.2022
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Served food and beverages promptly with focused attention to customer needs.
  • Checked guests' identification before serving alcoholic beverages.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Sales Assistant

Chef Mart
03.2018 - 09.2019
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Participated in ongoing training to stay updated on current products, promotions, and industry trends.
  • Collaborated with team members to achieve a cohesive and efficient store environment.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Offered exceptional after-sales support by following up with clients on purchases or addressing any concerns promptly.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.

Assistant Store Manager

Lewis Food Town
11.2012 - 01.2018
  • Interacted well with customers to build connections and nurture relationships.
  • Assisted in recruiting, hiring and training of team members.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery.

Education

High School Diploma -

Alief Hastings High School
Houston, TX
2010

Skills

  • Dog training
  • Behavior Modification Techniques
  • Cash Handling
  • Canine grooming
  • Customer Service
  • Advancement in Leadership Roles
  • Effective Decision Making
  • Communication

Timeline

Dog Handler

Greywolf K9 Rehabilitation
01.2023 - Current

Server

Carrabba's Restaurant
11.2019 - 12.2022

Sales Assistant

Chef Mart
03.2018 - 09.2019

Assistant Store Manager

Lewis Food Town
11.2012 - 01.2018

High School Diploma -

Alief Hastings High School

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Gabriel Cortez