Gabriel Crawford
Cedar Park,TX
Summary
Air Force veteran with 5 months of experience in Information Technology, seeking to break into the IT career field. Proficient in troubleshooting hardware and software issues, ensuring seamless operations. Adept at collaborating with cross-functional teams to implement effective solutions.
Overview
7
7
years of professional experience
1
1
Certification
Work History
IT Systems Engineer
Conagra Brands
Council Bluffs, IA
05.2024 - 09.2024
- Provided techinical support for hardware and software issues, including desktop refreshes, printer installations, and network connectivity troubleshooting.
- Managed and resolved service tickets using ServiceNow, ensuring timely and efficient resolution of user issues and maintaining high customer satisfaction
- Configured and installed various hardware components, such as UPS's, PDU's, Cisco UCS Blade servers, and NetApp expansion bays, ensuring seamless integration and functionality.
- Responded to incidents, including cybersecurity threats and system outages, collaborating with cross-functional teams to ensure swift resolution and minimal disruption.
Munitions Systems Crew Manager
United States Air Force, USAF
Various Locations
03.2018 - 04.2024
- Led a team of 10 in the management, storage, and maintenance of munitions, ensuring compliance with safety protocols and regulations.
- Resolved complex problems utilizing advanced troubleshooting techniques with munition system hardware and software components.
- Adapted to rapidly changing environments and technologies, consistently delivering high-quality results under pressure.
Education
Bachelor of Science - Information Technology
Bellevue University
Bellevue, NE06-2023
Skills
- Technical reporting
- System Troubleshooting
- Schematic reading
- Root Cause Analysis
- Project Planning
- Process Development
Certification
- CompTIA Security+
- ITILv4 Foundations
- CCNA(Expected October 2024)
Timeline
IT Systems Engineer
Conagra Brands
05.2024 - 09.2024
Munitions Systems Crew Manager
United States Air Force, USAF
03.2018 - 04.2024
Bachelor of Science - Information Technology
Bellevue University
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