Sha'Da LeBlanc
Lake Charles,LA
Summary
Dedicated IT professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
9
9
years of professional experience
Work History
IT SYSTEMS ENGINEER
Long View Systems At Sasol North America
04.2023 - Current
- Assist users in support of new and existing PC's and laptop supporting both hardware and software issues.
- De-install legacy equipment and aggregate into predefined staging areas for collection by Asset Disposal team.
- Verify security compliance with applicable performance metrics and compatibility expectations.
- Upgrade BIOS and memory.
- Manage desktop and laptop imaging and deployments.
- Enter all incoming equipment into asset management system.
- Install new equipment and verify connectivity and functionality.
- Verify devices have correct image and application/setting overlays for each End User.
- Domain registration/Active Directory configuration and GPO deployment where applicable.
- Conduct thorough testing of each refreshed computer to ensure all components function properly.
- Safely transfer user data, files, and applications from old to new computers.
- Ensure proper network connectivity and troubleshoot any connectivity issues.
- Install and configure operating systems, software applications, and necessary updates.
- Perform hardware upgrades, replacements, and installations on desktops and laptops.
- Install and configure operating systems, software applications, and necessary updates.
- Monitor performance of upgraded systems to identify and address any potential issues.
- Troubleshoot and resolve hardware and software-related issues as they arise.
- Assist users in setting up their new computers and transferring personalized settings.
- Provide excellent technical support to end-users during PC refresh process.
- Perform data backups and ensure data integrity during migration processes.
- Documented system configuration, mapping and processes
- Streamlined troubleshooting processes to improve system support and enhance communication between support team and end-users
- Performed cost-benefit and ROI analyses for proposed systems
COMPUTER ENGINEER
Fastwyre Broadband
02.2022 - Current
- Provide technical assistance and support for end users at Louisiana, Atlanta, Kansas and Alabama offices.
- Perform PC setup, configuration and installation according to IT standards.
- Organize and maintain IT inventory.
- Imaged hard drives for use in standardized system deployments running operating systems.
- Completed accurate and impactful system problem identification reports (SPIRs) to aid in future projects and repairs.
- Provided support to third parties while enacting permanent and non-permanent changes to system parameters and hardware configurations.
- Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
- Designed and implemented system security and data assurance.
- Oversaw development and maintenance of organization computer systems and intranet.
- Deployed permanent and non-permanent changes to system parameters and hardware configurations
- Took initiative to improve system and configuration support for internal and external users.
- Worked in Agile environment with multiple team members to deliver iterations on schedule.
- Determined scope, dependencies, and milestones for development projects.
- Planned system testing and debugging cycles
IT\HELP DESK TECHNICIAN
First Federal Bank Of Louisiana
02.2015 - 02.2022
- Uploaded new software, rolled out updates and applied patches to servers upon release to combat threats from penetrating networks.
- Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
- Built and provided basic end-user troubleshooting and desktop support on Windows and Mac systems.
- Developed and tested new product offerings prior to release to assist development team in bug identification.
- Installed, modified and repaired software and hardware to resolve technical issues.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Provided Tier 1 IT support to non-technical internal users through desk side support services
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks
- Documented support interactions for future reference
- Configured hardware, devices, and software to set up work stations for employees
- Performed tests of functionality, security, and performance of different workstations and devices
- Walked individuals through basic troubleshooting tasks
TECHNOLOGY LAB MANAGER & IT
Cameron Parish School System
12.2015 - 02.2019
- Provide high-end technical support and software training to students and teachers.
- Confirm that all virus software protection is maintained on all computers.
- Make technology product recommendations.
- Assist IT Manager with product selections and implementation.
- Reported production malfunctions to managers and production supervisors.
- Applied coaching techniques and tools to support managers and team members in improving performance.
- Designed processes to increase efficiency by minimizing error and reducing repetitive tasks.
- Managed operational documents and reports detailing activities.
- Planned and coordinated new development programs to meet deadlines within budget
- Planned and coordinated new development programs to meet deadlines within $50,000 budget
Education
Associate of Applied Science - Network Engineering
Virginia College - Birmingham
Birmingham, AL12.2015
Associate of Applied Science - Computer Information Technology
McNeese State University
Lake Charles, LA05.2010
Skills
- Computer System Repair
- Technical Documentation and Reporting
- Computer System Diagnostics Software
- Mission Critical Applications
- Lab and Field Testing
- Continuous Deployment
- User Support
- Network Hardware and Software Maintenance
- Technical Support and Assistance
Timeline
IT SYSTEMS ENGINEER
Long View Systems At Sasol North America
04.2023 - Current
COMPUTER ENGINEER
Fastwyre Broadband
02.2022 - Current
TECHNOLOGY LAB MANAGER & IT
Cameron Parish School System
12.2015 - 02.2019
IT\HELP DESK TECHNICIAN
First Federal Bank Of Louisiana
02.2015 - 02.2022
Associate of Applied Science - Network Engineering
Virginia College - Birmingham
Associate of Applied Science - Computer Information Technology
McNeese State University
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