Gabriel Cruz
Tempe,AZ
Summary
Passionate about growth and leadership, consistently striving to expand knowledge and skills within each organization. Dedicated to fostering a collaborative work environment, sharing expertise with colleagues and empowering them to reach their full potential. Currently focused on achieving the milestone of purchasing a house by the end of this year, demonstrating commitment and determination.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Retail Store Manager
Wireless Vision LLC T-Mobile TPR
Avondale, AZ
03.2021 - Current
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Store Manager
Sonic Drive-In
El Paso, TX
06.2017 - 03.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Education
Forensic Science -
Arizona State University
Tempe, AZBel Air High School
El Paso, TX06.2022
Skills
- Customer service
- Strong multi-tasking
- Retail operations
- Problem-solving
- Highly motivated
- Friendly and outgoing
- Dependable and reliable
- Coaching and mentoring
- Detail-oriented
- Strategic planning
- Decision-making
- Performance monitoring
Accomplishments
- Achieved the #2 national store ranking within 2 years.
- Managed a store that exceeded company expectations in every category during the 1st quarter.
Certification
- ServSafe Food Handler Certification - National Restaurant Association.
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Retail Store Manager
Wireless Vision LLC T-Mobile TPR
03.2021 - Current
Store Manager
Sonic Drive-In
06.2017 - 03.2022
Forensic Science -
Arizona State University
Bel Air High School