Summary
Overview
Work History
Education
Skills
Timeline
Receptionist

Gabriel Dews

Fort Worth,TX

Summary

Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

6
6
years of professional experience

Work History

Receptionist

The Babers Group
Houston, TX
10.2021 - 02.2022
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
  • Received and routed business correspondence to correct departments and staff members.
  • Interacted with customers by phone, email or in-person to provide information.

Associate

Financial Freedom Insurance
Fort Worth, TX
02.2020 - 09.2021
  • Managed customer relations and customer service through daily communication and interaction.
  • Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
  • Provided quotes to customers for purchase of products.
  • Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
  • Collected, arranged and input information into database system.
  • Gathered, organized and input information into digital database.
  • Generated reports detailing findings and recommendations.
  • Maximized customer interactions by promptly identifying needs and wants.
  • Increased customer satisfaction significantly within department.

Service Technician

Best Buy
Forth Worth, TX
05.2017 - 12.2020
  • Inspected equipment to diagnose operational issues.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Responded proactively and positively to rapid change.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Met customer call guidelines for service levels, handling time, and productivity.
  • Communicated professionally with colleagues, freelancers, and clients.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Delivered training presentations to new employees.
  • Demonstrated increased knowledge of company products and equipment
  • Trained customer employees.

Education

Bachelor of Science - Nursing

Houston Community College
Houston, TX
05.2024

High School Diploma -

Tarrant County College Early College High School
Fort. Worth Texas
05.2019

Associate of Arts - Nursing

Tarrant County College
Fort. Worth Texas
05.2019

Skills

  • Billing and Invoicing
  • Customer Complaint Resolution
  • Call Answering and Routing
  • Ease with Computers and Technology
  • Database Entry
  • Visitor and Customer Relations
  • Data Entry and Database Software
  • Delivery Coordination
  • Strong Organizational Skills
  • Document and File Management
  • Answering Phones
  • Positive Attitude and Energetic
  • Multitasking and Time Management

Timeline

Receptionist

The Babers Group
10.2021 - 02.2022

Associate

Financial Freedom Insurance
02.2020 - 09.2021

Service Technician

Best Buy
05.2017 - 12.2020

Bachelor of Science - Nursing

Houston Community College

High School Diploma -

Tarrant County College Early College High School

Associate of Arts - Nursing

Tarrant County College

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Gabriel Dews