Gabriel Diaz
Liberty Hill,Texas
Summary
Hardworking and never afraid to make hard decisions in order to put the company or a client first. The work ethic that was instilled in me at a young age has followed throughout. The amount work and time put in with years of working with people in either customer service or by getting dirty and working in labor has made my communication skill improve drastically. I can be an asset to the company with my knowledge of with Texas Christian University and I can answer many questions either in person or online for customers or the company with my experience in 2 years' experience in retail sales, in recent time I've been working especially a lot with computers and working on coding and working on and around computers with recent frequency. Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable, and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. As a current college student with enthusiasm for customer service. Possesses excellent communication, problem-solving, and organization skills. Talented at offering superior customer service and working in a team environment. Self-motivated and goal-oriented individual with a commitment to excellence.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Internship
Brandy Austin Law Firm
01.2024 - Current
- I work on setting up meetings and greeting client who come into the firm and getting them to Brandy who runs the firm.
- I answer calls from people who have questions about if they are in need of a lawyer and make sure to take down information about the person.
- I set up court documents and prepare them for court.
- I also go to court and help out the team in anyway I can
Service Operations
Central Market (H-E-B)
08.2023 - Current
- I would work either on the register or at the front of the store either checking out customers and their items, while also making sure that the items they bought had the correct prices and help with any questions
- While doing this I would also be assigned to the front help desk and I would be there to answer phone calls, answer any questions customers might have and talk to other employees about tasks that need to be done today.
Sales Associate
James Avery Artisan Jewelry
06.2021 - 01.2024
- Sold various products by explaining unique features and educating customers on the products of Jewelry
- While also communicating with the customers about what sizes and answering questions that customers have concerns about
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts when problems arrived.
Technician/ Invoicing in Office
Avatt Services Inc.
05.2022 - 08.2023
- Working either online by doing voice-ins or out on the field fixing units on roofs or in freezers, I worked on Units with Refrigeration and HVAC
- While on the computer, I would fill out information pertaining to the company we would need to go to in order to fix their unit or, I would call and talk to either employers who need items fixed or needed parts for a unit for Commercial HVAC
- I also conducted work with others as well and learned and had hands-on experience.
Sales Associate/Customer Service
Nordstrom
09.2022 - 05.2023
- Working either on the floor or in the back of the store either helping customers find items that either the store has or does not have
- Engaging with customers about either the products we sell or carry
- This is as well as answering customer questions on the phone about products the company has in store.
Laborer
HK Computers
06.2019 - 08.2019
- Performed activities that involved assembly tasks with removal of walls with power tools and automated equipment to pass ethernet cables through
- Loaded and unloaded daily material, while making sure to keep products organized and protect them to prevent damage
- While also fixing and correcting invalid wires.
Education
Bachelor of Science in Criminal Justice and Minor Spanish -
Texas Christian University
Fort Worth, TX05.2024
High School Diploma -
Liberty Hill High School
Liberty Hill, TX05.2020
Skills
- Verbal and Written Communication
- Willingness to Learn
- Computer Skills
- Creative Problem-Solving
- Decision Making
- Speaks Spanish at moderate level
- Time Management
- Work Ethic
- Teamwork and Collaboration
Accomplishments
- Earned board certification from Pharmacy Technician Certification Board.
- Current Academic Scholar Student at University of Texas Christian University
- Certified OSHA recipient
Activities
- Currently, a student Athlete at Texas Christian University Who Runs Cross Country and Track and Field for them currently.
- Holding distinctions in making the Dean's List at Texas Christian University 2 times in a row
- Currently getting certifications in some programming while also learning to code as well at TCU
- 3x First Team All-Academic Athlete at TCU
Certification
- CSP - Certified Safety Professional
- CPhT - Certified Pharmacy Technician
Timeline
Internship
Brandy Austin Law Firm
01.2024 - Current
Service Operations
Central Market (H-E-B)
08.2023 - Current
Sales Associate/Customer Service
Nordstrom
09.2022 - 05.2023
Technician/ Invoicing in Office
Avatt Services Inc.
05.2022 - 08.2023
Sales Associate
James Avery Artisan Jewelry
06.2021 - 01.2024
Laborer
HK Computers
06.2019 - 08.2019
Bachelor of Science in Criminal Justice and Minor Spanish -
Texas Christian University
High School Diploma -
Liberty Hill High School
- CSP - Certified Safety Professional
- CPhT - Certified Pharmacy Technician
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