Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Michael Thailing

Liberty Hill,Texas

Summary

Dynamic retail professional with extensive experience at Walgreens, excelling in staff supervision and customer service. Proven ability to enhance team efficiency and resolve conflicts effectively. Skilled in inventory management and proficient in POS systems, consistently driving customer satisfaction and operational success.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Shift Lead

Walgreens
Cedar Park, Texas
11.2023 - Current
  • Supervised daily operations to ensure compliance with store policies.
  • Trained and mentored new employees in customer service and POS systems.
  • Managed cash handling, inventory control, and closing procedures efficiently.

Customer Service Associate

Walgreens
Cedar Park, Texas
10.2023 - 11.2023
  • Resolved customer issues efficiently, delivering exceptional service and support.
  • Prepared store for daily operations to ensure seamless functionality.
  • Enhanced product visibility and sales through effective merchandising support.

Assistant Manager

Circle K
Liberty Hill
06.2022 - 02.2023
  • Supported store manager in scheduling, inventory control, and staff supervision.
  • Executed opening and closing operations to uphold safety protocols.
  • Boosted team efficiency, leading to higher customer satisfaction ratings.

Football Camp Counselor

Westwood High School
Austin , Texas
06.2022 - 06.2022
  • Coached youth athletes on teamwork, discipline, and game fundamentals
  • Supervised activities and ensured participant safety
  • Provided guidance and support to ensure the safety of all campers in a variety of outdoor settings.
  • Communicated regularly with parents regarding their child's progress at camp.

Education

Westwood High School
Austin, TX
05-2022

Business Administration

Austin Community College
Austin, TX

Skills

  • Staff supervision and training
  • Customer service excellence
  • Conflict resolution
  • Inventory and cash management
  • Leadership and communication
  • POS and retail systems
  • Microsoft Office proficiency

Certification

  • OSHA Certified
  • AutoCAD Certified
  • Varsity Football Team Captain (Leadership & Teamwork)

References

Available upon request

Timeline

Shift Lead

Walgreens
11.2023 - Current

Customer Service Associate

Walgreens
10.2023 - 11.2023

Assistant Manager

Circle K
06.2022 - 02.2023

Football Camp Counselor

Westwood High School
06.2022 - 06.2022

Westwood High School

Business Administration

Austin Community College

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