Gabriel Doby

• Respond to help desk requests by email, phone, or in person, resolving hardware, software, and network-related issues.
• Manage user accounts and access permissions through Active Directory, including creating and disabling user profiles within the Tyler Technologies suite for public sector operations.
• Install, troubleshoot, and support desktop hardware, printers, and peripherals across the organization.
• Monitor daily system performance and ensure consistent uptime through proactive maintenance.
• Created clear technical documentation for internal procedures and troubleshooting steps, improving efficiency and consistency across the IT team.

Key Projects and Achievements:

• Used Bitvise SSH to access a 525 GB legacy SQLite database. Restructured data to conform with MySQL using MySQL Benchmark, supporting a modern internal web interface for staff access to historical records; utilized PowerShell scripts to automate batch INSERT statements for large-volume tables, ensuring efficient and consistent data transfer.
• Configured dual network interface card (NIC) redundancy on Windows systems using PowerShell to ensure continuous network availability and improve fault tolerance.

• Managed Global Command Control Systems Maritime (GCCS-M) for secure database integration.
• Conducted hardware and software diagnostics to resolve system issues swiftly.
• Assisted in disaster recovery planning by testing various backup strategies and scenarios.