Gabriel Dos Santos
Medford,MA
Summary
Motivated and reliable professional with strong customer service experience, multilingual communication skills, and excellent endurance for physically demanding roles. Calm and attentive under pressure, with a commitment to safety, punctuality, and respectful service in diverse environments. Seeking to contribute to MBTA mission of delivering safe and dependable public transportation.
Overview
2
2
years of professional experience
Work History
Cashier
BJ's Wholesale
Medford, Massachusetts
03.2025 - Current
- Stocked shelves with merchandise when needed.
- Ensured compliance with all safety regulations within the store environment.
- Issued receipts, refunds, credits or change due to customers.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Assistant Manager
Domino's Pizza
Boston, Massachusetts
11.2023 - 08.2024
- Managed customer service inquiries and complaints in a timely manner.
- Reviewed completed work to verify consistency, quality, and conformance.
- Prepared orders for shipment by wrapping packages securely with protective materials such as bubble wrap or foam padding.
- Utilized scanning equipment for picking, packing and shipping orders.
- Investigated discrepancies between physical count of stock versus system-generated report totals.
Education
Some College (No Degree) -
Everett High School
Everett, MASkills
Multilingual Communication-fluent in three languages (English, Portuguese and Spanish)
Comfortable standing and walking for long periods
Excellent communication and interpersonal skills
Calm and professional under pressure or in emergencies
Excellent Customer service skills with a focus on empathy and efficiency
Adaptable and quick learner
Languages
English
Native/ Bilingual
Portuguese
Native/ Bilingual
Spanish
Professional
Timeline
Cashier
BJ's Wholesale
03.2025 - Current
Assistant Manager
Domino's Pizza
11.2023 - 08.2024
Some College (No Degree) -
Everett High School