GABRIEL DZIENNY
Evansville,IN
Summary
Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Store Manager
Casey's General Stores
06.2023 - 08.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Maintaining healthy relationships with multiple third-party vendors.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Manager
Chaser's Bar & Grill
09.2022 - 03.2023
- Overseeing all operations; cleaning, front of house, and kitchen
- Daily walk throughs of facility to ensure cleanliness
- Maintained specific amounts in closed cash drawers and safe everyday
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Assistant Manager
Bob's Gym
09.2014 - 11.2017
- Assisted in developing organized cleaning task lists company wide
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Responsible for recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Education
MBA - Project Management
University of Southern Indiana
Evansville08-2026
Bachelor of Arts - Communications
Hanover College
Hanover05-2020
Certification - Business Administration
Ivy Tech Community College of Indiana
Evansville12-2017
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Team leadership and coaching
- Cash management
- Shift scheduling
- Employee training
- Recruitment and hiring
- Goals and performance
- Operations management
- Leadership development
Accomplishments
- Collaborated with operations manager in the development of a universal cleaning guide between all Bob's Gym locations.
- Achieved the 3rd district store ranking within 1 year, after starting at 13th at Casey's.
- Managed a store that exceeded company expectations in every category from my 2nd to 4th quarter with Casey's.
Certification
- Certification, StateFoodSafety Food Protection Manager
- Indiana Server Training Program, Alcohol and Tobacco Commission
- Employee Permit, Alcohol and Tobacco Commission
Awards
Hanover College Men's Lacrosse 2019 Unsung Hero
Timeline
Store Manager
Casey's General Stores
06.2023 - 08.2024
Manager
Chaser's Bar & Grill
09.2022 - 03.2023
Assistant Manager
Bob's Gym
09.2014 - 11.2017
- Certification, StateFoodSafety Food Protection Manager
- Indiana Server Training Program, Alcohol and Tobacco Commission
- Employee Permit, Alcohol and Tobacco Commission
MBA - Project Management
University of Southern Indiana
Bachelor of Arts - Communications
Hanover College
Certification - Business Administration
Ivy Tech Community College of Indiana
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