Gabriel Espinosa
Southbridge,MA
Summary
As a seasoned Customer Service Specialist at Big Y Supermarket, I excelled in transforming customer challenges into positive experiences, leveraging my adept complaint handling and superior communication skills. My proactive approach ensured a high customer satisfaction rate, highlighting my ability to manage and uplift team performance while maintaining unwavering professionalism.
Overview
3
3
years of professional experience
Work History
Customer Service Specialist
Big Y Supermarket
Southbridge, MA
07.2021 - Current
- Answered incoming customer inquiries regarding product and service information.
- Provided assistance to customers in navigating website, placing orders, and resolving complaints.
- Greeted customers and provided excellent customer service.
- Maintained a high level of professionalism while interacting with customers via phone or email.
- Processed returns, refunds, exchanges according to company policies and procedures.
Education
High School Diploma -
Bay Path Regional Vocational Technical High School
Charlton, MA06-2023
Skills
- Complaint Handling
- Customer Service
- Customer Relations
- Telephone Etiquette
- Excellent written and oral communication
- De-Escalation Techniques
- Employee Performance Management
Accomplishments
- Honors
- Elected Captain of Basketball and Football Team
Affiliations
- Youth Football Coach
- YMCA Basketball Coach
Timeline
Customer Service Specialist
Big Y Supermarket
07.2021 - Current
High School Diploma -
Bay Path Regional Vocational Technical High School
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