Gabriel Farias
Austin,TX
Summary
Reliable Manager, employee, demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
6
6
years of professional experience
Work History
Manager
Whataburger Restaurants LLC
Austin, Texas
08.2023 - Current
- Analyzed customer feedback data to develop action plans for improving services offered.
- Created monthly reports for senior management summarizing operational performance metrics.
- Provided leadership during times of organizational change or crisis situations.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Coached, mentored and trained team members in order to improve their job performance.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
Team Member
Target
San Antonio, Texas
08.2021 - 10.2022
- Greeted customers upon entering the store with friendly demeanor.
- Maintained a clean and organized work area throughout shift.
- Received, processed, and stocked merchandise in accordance with store policies.
- Resolved customer issues promptly in a professional manner.
- Provided customer service support to ensure satisfaction.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
Manager
Sonic Drive-In
San Antonio, TX
12.2020 - 08.2021
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Trained employees on additional job positions to maintain coverage of roles at all times.
- Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
- Greeted and encouraged feedback from customers to implement in-store operational changes.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Crew Member
Chipotle
San Antonio, TX
08.2020 - 10.2020
- Drove team success by completing assigned task quickly and accurately.
- Observed safety precautions and practices when using heavy machinery and equipment.
- Remained mindful of workplace safety according to predetermined specifications.
- Brought in loads for sorting, storage or disposal according to quality categories.
- Organized and restocked dishes and food supplies to support operations and team productivity.
- Upheld high standards of productivity and quality in all areas of operations.
- Washed, peeled, cut and measured recipe ingredients.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
Pool Attendant
Lifetime HOA
San Antonio, TX
05.2019 - 09.2019
- Supported customer needs by providing information and answering questions concerning facility, promotions, events and organizational rules and policies.
- Monitored facility to verify visitors and personnel adherence to rules and safety procedures to protect customers and reduce liability risks.
- Collaborated with peers to deliver consistent service and promote customer retention.
- Resolved guest concerns or complaints and kept supervisors informed of escalating situations.
Education
Bachelor of Science - Computer Science
The University Of Texas At San Antonio
San Antonio, TX05.2024
Skills
- Workforce Management
- Issue and conflict resolution
- Basic math
- Problem resolution
- Reliable and trustworthy
- Workplace Efficiency
- Company standards
- Inventory restocking
- Safety
- Multitasking
- Coordination
- Flexible
Love to program, learn new skills and techniques
Always willing to learn new programming languages. I love creating and learning code in order to execute successful projects, and obtain new skills along the way.
Timeline
Manager
Whataburger Restaurants LLC
08.2023 - Current
Team Member
Target
08.2021 - 10.2022
Manager
Sonic Drive-In
12.2020 - 08.2021
Crew Member
Chipotle
08.2020 - 10.2020
Pool Attendant
Lifetime HOA
05.2019 - 09.2019
Bachelor of Science - Computer Science
The University Of Texas At San Antonio
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