Gabriel Felipe
Worcester,Massachusetts
Summary
I am a hardworking and energetic team player who is always willing to go above and beyond to serve guests quickly and exceed expectations. Well-versed in staying on top of guest needs and delivering fast, friendly service. Always been a very fast learner and easily able to master new skills. Knowing 3 different languages has also been beneficial to me and previous companies I've worked for in case of language barriers. I'm dedicated to constantly improving my work skills and excelling in the company as well as delivering every guest a positive and memorable experience.
Overview
5
5
years of professional experience
Work History
Server
La Gazza Brazilian Restaurant
Framingham, MA
06.2019 - 02.2020
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Built relationships with customers by being outgoing and friendly.
Bank Teller
Citizens Bank
Framingham, MA
12.2022 - 12.2023
- Cashed customer checks, verified identification, and checked account balances in accordance with bank policy.
- Explained bank services, financial products, and applicable fees to customers.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Built and maintained client relationships through quality, personalized interactions.
- Delivered exceptional service to customers in person or over the telephone.
- Welcomed customers and offered pleasant service during the entire transaction.
Server/Busser/Food Runner
Sonoma Fine Dining Restaurant
Worcester, Massachusetts
01.2024 - Current
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Guest Advocate
Target
Framingham
10.2020 - 10.2021
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Cultivated professional relationships with guests, improving customer retention through coordinated service.
- Handled payment processing and provided customers with receipts and proper bills and changes.
- Invited guests to join loyalty programs and special promotions to stay connected.
- Managed customer complaints and rectified issues to complete satisfaction.
- Promoted a high level of guest satisfaction through genuine, enthusiastic, and friendly interactions.
Recovery Clerk
BJ’s
Framingham
10.2021 - 08.2022
- Maintained a neat, safe and orderly workspace to prevent accidents and injuries.
- Arranged inventory items on shelves to achieve an attractive display of products, transporting additional inventory from storage areas to the sales floor.
- Assisted customers by locating items and loading heavy purchases in vehicles.
- Greeted customers and retrieved requested products to drive satisfaction.
- Resolved or assisted in handling routine customer concerns within established guidelines.
Security Guard
Louis Vuitton
Natick, MA
10.2022 - 12.2023
- Monitored access control systems and key code records for suspicious activities.
- Surveyed property to prevent and identify vandalism or disarmed alarm systems.
- Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
- Followed established security and safety procedures
Education
Finance - Financial Planning
Framingham State University
Framingham, MA06-2026
MA - Legal and Protective
Keefe Technical High School
11.2022
Business Management - Finance
Framingham State University
Framingham, MASome College (No Degree) - Business Management
Worcester State University
Worcester, MANECC - (National Emergency Communications Certification) (911) Federal Emergency Management Agency (CERT) Cardiopulmonary Resuscitation (CPR) Certified Occupational Safety Health Administration (OSHA) Certified Drivers License (MA-DL -
Skills
- Problem-Solving
- Excellent Customer Service skills due to past experience
- Money Handling and Management
- Honest and Ethical
- First Aid Certified
- Attentive and Observant
- Reliable and Responsible
- Adaptable and Flexible
- Active Listening skills
Languages
English
Native/ Bilingual
Portuguese
Native/ Bilingual
Spanish
Professional
Additional Information
- Honor Roll Student, 2020-Present
Timeline
Server/Busser/Food Runner
Sonoma Fine Dining Restaurant
01.2024 - Current
Bank Teller
Citizens Bank
12.2022 - 12.2023
Security Guard
Louis Vuitton
10.2022 - 12.2023
Recovery Clerk
BJ’s
10.2021 - 08.2022
Guest Advocate
Target
10.2020 - 10.2021
Server
La Gazza Brazilian Restaurant
06.2019 - 02.2020
Finance - Financial Planning
Framingham State University
MA - Legal and Protective
Keefe Technical High School
Business Management - Finance
Framingham State University
Some College (No Degree) - Business Management
Worcester State University
NECC - (National Emergency Communications Certification) (911) Federal Emergency Management Agency (CERT) Cardiopulmonary Resuscitation (CPR) Certified Occupational Safety Health Administration (OSHA) Certified Drivers License (MA-DL -
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