Provided exceptional customer service in a fast-paced restaurant environment, ensuring guest satisfaction, and resolving any issue promptly and courteously
Demonstrated proficiency in operating point-of-sale (POS) systems, processing transactions swiftly and accurately while adhering to company policies and procedures
Managed cash drawer responsibly, including counting and reconciling cash at the beginning and end of each shift, and following proper procedures for handling cash discrepancies
Successfully resolved customer complaints and concerns related to transactions or billing discrepancies, maintaining a calm and courteous demeanor to ensure customer satisfaction
Babysitter
01.2018 - 01.2022
Provided attentive and nurturing childcare, ensuring their safety, well-being, and development
Created a stimulating and educational environment through engaging activities, games, and outings tailored to the children's interests and developmental stages
Managed household tasks related to childcare, such as meal preparation, laundry, and light housekeeping
Implemented daily routines and schedules to promote consistency and structure, including meal times, naps, and recreational activities
Administrative assistant
Mauro del Ciello lawyers
01.2013 - 01.2018
Managed incoming calls, emails, and correspondence, directing inquiries to the appropriate parties and ensuring timely responses
Provided comprehensive administrative support to attorneys and legal staff in a fast-paced legal office environment
Maintained and organized electronic and physical filing systems, ensuring efficient retrieval of documents and confidentiality of sensitive information
Assisted with client intake and case management, including maintaining client databases, and managing billing and invoicing processes
Contributed to the overall efficiency and professionalism of the legal office by performing various administrative tasks as assigned
Education
Associate Of Arts And Sciences - Science And Quantitative Reasoning
GROSSMONT COLLEGE
San Diego, CA
06.2024
Skills
Outlook
Excel
Word
Power Point
Active listening
Strong communication skills
Proactive learner
Enthusiastic learner
Organizational skills
Ability to adapt to new environments
Ability to adapt to new technologies
Ability to adapt to new processes
Certification
BLS - Basic Life Support
Languages
Portuguese
Native or Bilingual
English
Full Professional
Spanish
Limited Working
Timeline
Server
Sabor Brazilian Grill Restaurant
01.2022 - Current
Babysitter
01.2018 - 01.2022
Administrative assistant
Mauro del Ciello lawyers
01.2013 - 01.2018
Associate Of Arts And Sciences - Science And Quantitative Reasoning