Lenier Fernandez
Hialeah,FL
Summary
Successful providing fast, high-quality customer service to guests in restaurant, hotels, hospitality settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
3
3
years of professional experience
Work History
Server and Host
Porto Alegre Brazilian Grill Restaurant
09.2021 - 12.2022
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers and responded to requests for information.
Food and Beverage Supervisor
Paramaribo Princess Casino
09.2018 - 04.2020
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Education
Bachelor of Science -
UCLV Martha Abreu
Santa Clara Cuba06.2018
Associate of Science - Science
Osvaldo Herrera
Santa Clara Cuba06.2015
High School Diploma -
Juan Alvarado
Cuba07.2012
Skills
- Languages:
- Spanish Native 👌👌👌👌👌
- English 👌👌👌👌
- Dutch 👌👌
- Portuguese 👌👌
- Customer Service and Rapport
- Age Verification
- Transactions and Cash Handling
- Specials Promotion and Upselling
- Cool Under Pressure
- Check Payment Processing
Timeline
Server and Host
Porto Alegre Brazilian Grill Restaurant
09.2021 - 12.2022
Food and Beverage Supervisor
Paramaribo Princess Casino
09.2018 - 04.2020
Bachelor of Science -
UCLV Martha Abreu
Associate of Science - Science
Osvaldo Herrera
High School Diploma -
Juan Alvarado
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