Gabriel Fernandez
Lake Jackson,TX
Summary
Hardworking and reliable employee with background in operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings. Enthusiastic retail professional with 10 years of hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.
Overview
13
13
years of professional experience
Work History
Sales Consultant
Victoria Secret & PINK
Lake Jackson, Texas
06.2023 - Current
- Assisted customers in finding products and providing personalized recommendations.
- Managed sales transactions using point-of-sale systems efficiently.
- Collaborated with team members to maintain store presentation standards.
- Trained new staff on product knowledge and customer service techniques.
- Communicated promotions and events to enhance customer engagement.
- Resolved customer inquiries and issues professionally and promptly.
- Analyzed customer feedback to suggest improvements in service delivery.
- Participated in inventory management and restocking processes regularly.
- Analyzed customer needs and identified solutions to meet their requirements.
- Worked with fellow sales team members to achieve group targets.
- Developed and maintained relationships with clients to increase sales revenue.
Tasking & Sales Associate
Ulta Salon and Cosmetics
Lake Jackson, Texas
11.2023 - 05.2024
- Assisted customers in selecting beauty products and provided knowledgeable recommendations.
- Maintained store presentation by organizing merchandise and restocking shelves efficiently.
- Engaged customers with friendly service and resolved any inquiries or concerns promptly.
- Handled cash register operations, processing transactions accurately and efficiently.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Organized stock shelves for optimal product visibility and accessibility.
- Restocked merchandise to maintain inventory levels and presentation standards.
Cashier/Stocker Associate
T.J. Maxx & HomeGoods
Lake Jackson, TX
02.2021 - 07.2021
- Operated cash register, collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Cashier/Stocker Associate
Dollar Tree
Lake Jackson, TX
08.2019 - 08.2020
- Worked closely with front-end staff to assist customers.
- Processed sales transactions to prevent long customer wait times.
- Accepted cash and credit card payments, issued receipts and provided change.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Helped with purchases, locating items and signing up for rewards programs.
- Trained new team members in cash register operation, stock procedures and customer services.
- Met high productivity standards in processing payments for customers.
- Scanned customer purchases and supported transactions to streamline sales process.
Cashier/Stocker Associate
Big Lots Stores, Inc.
Lake Jackson, TX
11.2019 - 12.2019
- Operated cash register, collected payments and provided accurate change.
- Met high productivity standards in processing payments for customers.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Devised promotional plans to target and move excess stock, high-profit items and soon-to-expire merchandise for easy sale.
Waitress
Texas Longhorn Bingo
Angleton, TX
02.2019 - 08.2019
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
- Stocked server areas with supplies before, during and after shifts.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Minimized customer wait times by taking and filling large volume of orders each day.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Prepared salads, appetizers and garnishes to assist kitchen staff.
Cashier
Walmart
Angleton, TX
08.2012 - 03.2013
- Operated cash register, collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Processed sales transactions to prevent long customer wait times.
- Accepted cash and credit card payments, issued receipts and provided change.
- Met high productivity standards in processing payments for customers.
Skills
- POS systems
- Credit and cash transactions
- Cash management
- Issue resolution
- Merchandise restocking
- Customer assistance
- Product recommendations
Timeline
Tasking & Sales Associate
Ulta Salon and Cosmetics
11.2023 - 05.2024
Sales Consultant
Victoria Secret & PINK
06.2023 - Current
Cashier/Stocker Associate
T.J. Maxx & HomeGoods
02.2021 - 07.2021
Cashier/Stocker Associate
Big Lots Stores, Inc.
11.2019 - 12.2019
Cashier/Stocker Associate
Dollar Tree
08.2019 - 08.2020
Waitress
Texas Longhorn Bingo
02.2019 - 08.2019
Cashier
Walmart
08.2012 - 03.2013
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