Gabriel Fernandez
Queens
Overview
12
12
years of professional experience
Work History
Self-Employed / Independent Projects
Self Employed Web
02.2025 - Current
- Designed and developed an iOS application using Swift and Xcode, focusing on core features, UI/UX, and performance optimization through iterative testing.
- Built and experimented with AI-powered features by learning machine learning fundamentals and integrating APIs/models into personal projects, strengthening problem-solving and system design skills.
Software Support Engineer
FlexShopper
Boca Raton
06.2021 - 02.2025
- Contributed to the enhancement of the system by delivering cutting-edge technical solutions through Node.js, JavaScript, React.js & Python, coding, SQL stored procedures, and data modifications. Delivered consistent technical support and progress reports to clients to guarantee optimal product functionality and maintain exceptionally accurate and flawless data.
- Delivered full-stack technical solutions in Node.js, JavaScript, React.js, Python, and SQL, improving overall system reliability and reducing recurring defects by 22%.
- Prioritized and resolved technical issues via Jira, cutting average ticket resolution time by 28% and decreasing backlog volume by 23%.
- Increased automated test stability by implementing C#/.NET test hooks and enhanced logging, reducing QA debugging time by 35%, and improving test reliability by 40%.
- Built Python + Selenium monitoring scripts that proactively detected broken or missing pages, decreasing customer reported issues by 32%.
- Identified recurring Kubernetes issues through log analysis and Linux diagnostics, contributing fixes that reduced repeat incidents by 20%.
- Improved C#/.NET and SQL Server workflows, boosting data accuracy by 18% and saving business teams an average of 8-12 hours per week in manual processes.
API Technical Support Specialist
Payrix
Hollywood
08.2018 - 07.2020
- Coordinated with merchants in development and maintenance of new API for integration with eCommerce websites. Uncovered and resolved complex technical issues and bugs regarding API application, using root cause analysis. Worked closely with project managers and other developers to define parameters and plan detailed specifications with clear project deliverables and timelines to meet strict deadlines.
- Supported 100+ merchants through onboarding and maintenance of API integrations for eCommerce platforms, reducing average integration time by 1-2 days.
- Resolved 30-50 Jira tickets weekly related to API failures, authentication errors, and tokenization issues while maintaining 99% SLA compliance.
- Developed and maintained API endpoints using JavaScript and Node.js, enabling seamless functionality across dozens of active merchant integrations.
- Expanded and updated technical documentation in Confluence and Jira, adding 40+ pages of guides and improving internal onboarding efficiency.
- Built custom JavaScript/JSON/jQuery data reports and CSV outputs that improved merchant analytics and eliminated 5-10 hours of manual reporting work each week.
IT Admin
Evolis
Fort Lauderdale
11.2013 - 08.2018
- Played a key role in maintaining and enhancing IT systems, focusing on desktop support and basic network administration. Diagnosed and resolved hardware and software issues, assisted with server needs and communication, and set up new user accounts.
- Provided help desk support for onsite and remote users, troubleshooting hardware, software, and virtual desktop issues.
- Installed, configured, and maintained computer systems Windows and Mac OSX, peripherals, and network equipment.
- Perform software installations, updates, and vulnerability management on workstations and mobile devices Apple iOS.
- Create and deploy Windows images for physical and virtual desktops.
- Configure security settings, network access, and applications using Intune and Azure AD.
- Built a custom inventory management application using .NET and SQL server, streamlining business operations and reducing errors.
- Document IT processes, update knowledge bases, and ensure compliance with SLAs.
Education
Bachelor's Degree - Software Engineering
Arizona State University
12.2025
Skills
- Software Configuration
- SaaS
- JSON
- Active Directory
- REST API
- Postman
- Visual Studio
- GCP
- GitHub
- Azure DevOps
- Microsoft 365
- HTML
- Javascript
- SQL Database
- Python
- Java Programming
- C#
- NET
Personal Information
Title: Software Support Engineer
Timeline
Self-Employed / Independent Projects
Self Employed Web
02.2025 - Current
Software Support Engineer
FlexShopper
06.2021 - 02.2025
API Technical Support Specialist
Payrix
08.2018 - 07.2020
IT Admin
Evolis
11.2013 - 08.2018
Bachelor's Degree - Software Engineering
Arizona State University