Julieta Yanez
Idabel,OK
Summary
Customer-focused professional with strong analytical skills and a proven ability to enhance team performance through effective communication and practical solutions. Committed to delivering positive customer experiences while managing multiple tasks efficiently. Demonstrates adaptability and a strong work ethic, thriving in both collaborative and independent environments.
Overview
2
2
Languages
30
30
years of professional experience
Work History
SELF EMPLOYED
Vending Machines Soda Snack Pop Combos Manufacturer Coffee Honor Boxes
IDABEL , OK
01.2021 - Current
- Executed daily responsibilities with accuracy and efficiency, ensuring smooth operations.
- Recognized and addressed customer needs promptly, contributing to improved satisfaction.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Organized and prioritized tasks to meet service goals on time.
- Proposed practical ideas and solutions that enhanced team performance and outcomes.
- Worked with diverse coworkers to address product and service issues and complete goals.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Worked effectively in team environments to make the workplace more productive.
Cabin Cleaner
HIDDEN HILLS
HOCHATOWN, OK
05.2014 - 09.2020
- Cleaned and sanitized cabin interiors to maintain high hygiene standards.
- Inspected cabin facilities daily to ensure they met quality standards.
- Collaborated with team members to optimize cleaning processes and workflows.
- Communicated effectively with staff and guests to address cleanliness concerns.
- Restocked cleaning supplies and ensured proper inventory management.
- Trained new employees on cleaning procedures and company standards.
- Reported damages to supervisor immediately or repairs needed to supervisor immediately.
- Maintained a log of all services performed during each shift.
Restaurant Owner
EL FUGON
Antlers, Oklahoma
02.2011 - 10.2012
- Managed daily operations to ensure smooth restaurant services.
- Oversaw staff hiring, training, and performance evaluations.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Provided leadership, insight and mentoring to newly hired employees, supplying knowledge of various company programs.
- Explained goals and expectations required of trainees.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Maintained organized cash registers and ensured proper fund levels throughout shifts.
- Processed cash transactions accurately and efficiently for customer purchases.
- Monitored cash flow and reported any irregularities to management immediately.
- Accepted and processed credit and cash payments, making correct change from cash register drawer.
- Performed currency exchange, cashed checks, and issued money orders.
- Inspected bank notes for authenticity using counterfeit detection devices.
Produce Associate
GRANT'S PRODUCE
IDABEL , OK
01.2008 - 11.2010
- Sorted and organized fresh produce for optimal display and customer access.
- Monitored inventory levels to ensure stock availability and freshness.
- Assisted customers with product selection and answered inquiries about produce.
- Maintained cleanliness of work areas to uphold safety standards and hygiene.
- Conducted quality checks on produce to ensure compliance with safety guidelines.
- Trained new associates on best practices for handling and storing produce.
- Assisted customers in locating requested items, providing product knowledge and making suggestions when appropriate.
- Assisted customers with product, promotion, and policy information.
- Greeted customers and provided immediate and courteous service.
- Rotated stock to maintain freshness.
- Answered shopper questions regarding shelf life and appropriate produce storage.
Secretary to the General Manager
PENSYLVANIA PRODUCTS
QUERETARO, QUERETARO, MEXICO
03.2000 - 09.2002
- Managed correspondence for the General Manager ensuring timely communication.
- Coordinated meetings, prepared agendas, and documented minutes for discussions.
- Organized travel arrangements and itineraries for executive business trips.
- Handled confidential information with discretion and maintained data integrity.
- Collaborated with various departments to streamline administrative processes effectively.
- Scheduled appointments for the General Manager with internal staff or external contacts.
- Maintained confidential information regarding organizational activities or personnel matters concerning the office of the General Manager.
- Responded promptly to inquiries from customers or clients regarding services offered by the organization.
- Updated contact lists as required while maintaining accuracy at all times.
- Processed invoices from vendors and suppliers according to company policy.
- Completed data entry tasks such as updating client records or entering financial transactions into accounting software.
- Provided administrative support to the General Manager including scheduling meetings, preparing agendas and taking minutes.
Teller
BANORTE
QUERETARO, QUERETARO, MEXICO
09.1996 - 08.2000
- Processed customer transactions and maintained accurate cash drawer balance.
- Assisted customers with account inquiries and provided product information.
- Handled deposits, withdrawals, and check cashing for diverse clientele.
- Ensured compliance with banking regulations and internal policies.
- Managed customer service issues and escalated complex concerns appropriately.
- Promoted bank services and cross-sold financial products to clients.
- Collaborated with team members to streamline daily operations and improve efficiency.
- Balanced cash drawers on a daily basis.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Explained account information to customers in detail as needed.
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
- Verified customers' identification to ensure compliance with laws and regulations.
- Delivered exceptional service to customers in person or over telephone.
- Explained the features of various banking products available to customers.
- Followed up on requests from customers in a timely manner.
- Identified fraudulent activity or suspicious behavior immediately reported it to management.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Continuously updated knowledge about banking products, services, policies and regulations.
- Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
- Assisted customers in opening new accounts and completing required paperwork.
- Directed specific questions to appropriate branch personnel.
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
- Prepared official checks for customer and internal bank needs.
- Received mortgage and other loan payments, verifying payment dates and amounts due.
- Transmitted orders to supply cash to meet daily needs.
Education
High School Diploma -
5 De Mayo
Queretaro, Mexico 06-1991
Skills
- Customer relations
- Analytical thinking
- Analytical
- Recordkeeping
- Training & Development
- Microsoft office
- Problem-solving
- Basic math
- Critical thinking
- Data management
- Public speaking
- Typing Micro Software Proficiency
- Microsoft planner
- SharePoint administration
- Windows Autopilot
- Software configuration
- Windows server
- Microsoft system center
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
SELF EMPLOYED
Vending Machines Soda Snack Pop Combos Manufacturer Coffee Honor Boxes
01.2021 - Current
Cabin Cleaner
HIDDEN HILLS
05.2014 - 09.2020
Restaurant Owner
EL FUGON
02.2011 - 10.2012
Produce Associate
GRANT'S PRODUCE
01.2008 - 11.2010
Secretary to the General Manager
PENSYLVANIA PRODUCTS
03.2000 - 09.2002
Teller
BANORTE
09.1996 - 08.2000
High School Diploma -
5 De Mayo