Gabriel Fernandez
Deer Park,TX
Summary
Professional leader with comprehensive experience in driving operational excellence and public relations. Proven track record of over 10+ years in sales, business marketing, large-scale food and beverage, retail, and business/social settings; fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Overview
14
14
years of professional experience
Work History
Event Coordinator - Front of House Team Leader
Ninfas Mexican Restaurants
Houston, TX
12.2025 - Current
- Managed logistics coordination for events, ensuring timely setup and adherence to venue guidelines.
- Spearheaded collaboration with team members to execute marketing strategies that enhanced event attendance and engagement.
- Directed front-of-house operations to uphold exceptional customer service standards.
- Facilitated training and mentorship for new team members on service protocols and restaurant policies.
- Managed staff scheduling to enhance operational coverage during peak hours and special events.
Guest Services Supervisor
Doubletree By Hilton
San Jose, CR
10.2024 - 01.2026
- Oversaw daily operations of guest services team to ensure exceptional service and guidance.
- Designed and implemented training programs for staff to enhance service standards and operational efficiency.
- Established feedback systems to collect guest insights and enhance service offerings.
- Facilitated cross-departmental collaboration to enhance guest satisfaction and deliver exceptional experiences.
- Addressed customer complaints promptly, ensuring effective resolutions that upheld customer satisfaction.
- Organized guest arrangements for transportation services and local guides during hotel stays.
- Optimized check-in and check-out procedures to enhance operational efficiency.
- Orchestrated interdepartmental communication to ensure timely fulfillment of guest needs.
- Delivered expert insights on local attractions, including wildlife reserves, national parks, and scenic destinations.
Continuing Education Instructor
Open Door Mission
Houston, TX
11.2023 - 12.2025
- Facilitated personalized support for students, addressing individual academic challenges and promoting personal development.
- Implemented training sessions on advanced 3D imaging software to enhance engineering and biological design processes.
- Supported director of education in maintaining a secure learning environment during operational hours and transitions.
- Oversaw digital literacy courses and program initiatives to enhance community education.
- Guided small group instruction in an inclusive classroom, delivering personalized attention and support to each learner.
Bartender
North Italia
Houston, TX
10.2023 - 12.2025
- Assisted with opening and closing procedures by printing sales reports, preparing cash drawers, and conducting inventory checks.
- Cultivated strategic partnerships with local businesses to enhance clientele acquisition.
- Enhanced bar profitability by mentoring team members on standard procedures and productivity strategies.
- Oversaw cash handling procedures to guarantee transaction accuracy and reduce theft or loss incidents.
- Developed strong relationships with patrons, driving repeat business and enhancing customer loyalty.
Event Coordinator
Rutgers, The State University of New Jersey
New Brunswick, NJ
09.2021 - 08.2023
- Facilitated collaboration among cross-functional teams to drive seamless event execution.
- Orchestrated timely transitions between event segments through meticulous schedule creation and effective communication with staff and participants.
- Enhanced marketing initiatives by highlighting successful events through social media and promotional channels.
- Oversaw event logistics and operations, ensuring high-quality entertainment and services aligned with client preferences.
- Cultivated strong relationships with community leaders to enhance social outreach initiatives.
Front of House Service Manager
Uncle Julios
Bridgewater, NJ
02.2020 - 04.2021
- Implemented operational enhancements that elevated efficiency and ensured consistent service quality.
- Managed daily bar operations, ensuring adherence to local laws and regulations.
- Facilitated groundwork establishment for new store opening while ensuring compliance with company standards.
- Enhanced communication among front of house staff through daily meetings focused on menu policy and promotional updates.
- Resolved escalated guest concerns promptly, delivering knowledgeable support to enhance satisfaction.
Assistant General Manager
Cava
Bridgewater, NJ
11.2018 - 02.2020
- Facilitated recruitment, hiring, and onboarding processes to cultivate a skilled workforce dedicated to exceptional guest experiences.
- Oversaw financial management, including budgeting, forecasting, scheduling, and cost control measures to enhance profitability.
- Executed cash handling procedures with precision and accuracy.
- Enhanced customer satisfaction by promptly addressing and resolving concerns.
- Enforced compliance with health department regulations through implementation of rigorous sanitation and food safety protocols.
- Guided staff members to cultivate a supportive work environment that enhances employee performance and retention.
Area Leader
Chipotle Mexican Grill
Basking Ridge, NJ
09.2015 - 10.2018
- Oversaw daily operations across multiple store locations, emphasizing food safety and profit management.
- Introduced training initiatives for new hires and management, ensuring seamless integration into a cohesive team environment.
- Facilitated management in addressing customer influx and delivering personalized experiences to foster valuable public connections.
- Drove branch profitability and sales goal attainment by setting daily, weekly, and monthly performance targets.
- Evaluated market trends to uncover growth opportunities and address potential concerns.
- Directed quarterly budget planning by ensuring efficient resource allocation and meticulous inventory record management.
Showroom Manager
Bridgewater Marble & Granite Works
Bridgewater, NJ
07.2012 - 09.2015
- Led showroom operations, enhancing customer experience and increasing sales through effective product displays.
- Trained and mentored staff on product knowledge and sales techniques, improving team performance.
- Developed strong relationships with vendors, negotiating favorable terms and securing exclusive product lines.
- Worked in tandem with fabrication to ensure product quality, scheduling, and labor production needed to complete each project.
- Managed customer projects by completing initial quotes, design details, and sample requests.
Education
High School Diploma -
Somerset Christian Academy
Somerset, NJAssociate Of Arts - Communications
Raritan Valley College
Branchburg Township, NJ05.2017
Skills
Team Leadership Market Analytics
Project Management Public Relations
Event Planning Digital Literacy
Communications Sales & Productivity
Budget & Finance Scheduling
Detail Orientated Client/Vendor Relations
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Event Coordinator - Front of House Team Leader
Ninfas Mexican Restaurants
12.2025 - Current
Guest Services Supervisor
Doubletree By Hilton
10.2024 - 01.2026
Continuing Education Instructor
Open Door Mission
11.2023 - 12.2025
Bartender
North Italia
10.2023 - 12.2025
Event Coordinator
Rutgers, The State University of New Jersey
09.2021 - 08.2023
Front of House Service Manager
Uncle Julios
02.2020 - 04.2021
Assistant General Manager
Cava
11.2018 - 02.2020
Area Leader
Chipotle Mexican Grill
09.2015 - 10.2018
Showroom Manager
Bridgewater Marble & Granite Works
07.2012 - 09.2015
High School Diploma -
Somerset Christian Academy
Associate Of Arts - Communications
Raritan Valley College