Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Gabriel Figueroa

Tucson,AZ

Summary

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Amazon
Tucson, AZ
11.2023 - 01.2024
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Maintained schedule of class assignments to meet deadlines.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Planned and completed group projects, working smoothly with others.
  • Completed day-to-day duties accurately and efficiently.
  • Leveraged [Software] skills to input and compile data gathered from various sources.
  • Understood and followed oral and written directions.
  • Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
  • Recognized by management for providing exceptional customer service.
  • Worked with cross-functional teams to achieve goals.
  • Identified needs of customers promptly and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
  • Achieved cost-savings by developing functional solutions to problems.
  • Maintained updated knowledge through continuing education and advanced training.

Laborer

SA Recycling
Tucson, AZ
08.2021 - 11.2023
  • Used picks and shovels to dig, spread and level dirt and gravel.
  • Organized tools, supplies, and equipment needed for specific jobs according to instructions provided by supervisor.
  • Assisted with basic maintenance tasks such as sweeping, mopping, painting, and cleaning.
  • Operated equipment with strong focus on safety and ground communication.
  • Utilized two-way radios and hand signals to coordinate communication between equipment operators.
  • Worked with team members to ensure efficient workflow throughout the day.
  • Stacked and arranged products on pallets according to size and weight requirements.
  • Loaded materials and tools into vehicles and unloaded upon arrival at jobsites.
  • Lubricated and cleaned machinery and tools.
  • Maintained clean, safe working environment by removing debris from job site prior to shift completion.
  • Operated pallet jacks and forklifts to load and unload supplies and materials.
  • Performed regular checks of equipment for proper operation and safety compliance.
  • Maintained accurate records of inventory levels and product locations in the warehouse.
  • Prepared items for transportation installing bracing, padding and strapping to prevent damage.
  • Loaded and unloaded daily material shipments, keeping products organized and secure to prevent damage and optimize handling.
  • Performed demanding physical work over extended periods and modeled positive attitude.
  • Understood how to operate and maintain job site equipment safely and for maximum productivity.
  • Followed all safety procedures when handling hazardous materials in the laboratory setting.
  • Transported heavy items from one location to another using hand trucks or carts.
  • Worked productively as lead or helping team member to drive customer satisfaction.
  • Performed physical activities requiring heavy lifting, walking and standing for long periods of time.
  • Understood and followed oral and written directions.
  • Lifted objects weighing up to 50 pounds without assistance when necessary.
  • Unloaded freight from containers and organized them for storage in designated areas.
  • Assisted with diverse construction challenges to help team and customer.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

Education

High School Diploma -

Flowing Wells High School
3725 N Flowing Wells Rd, Tucson, AZ 85705
05-2021

GED -

Pima Community College
1255 N Stone Ave, Tucson, AZ 85709

Skills

  • Product Knowledge
  • Report Generation
  • Complaint Resolution
  • Inbound and Outbound Calling
  • Call Management
  • Order Processing
  • Store Maintenance
  • Positive and Professional
  • Complaint Handling
  • Promotional Support
  • Customer Service
  • Minute Taking
  • Follow-Up Skills
  • Customer Relations
  • Critical Thinking
  • Computer Proficiency
  • Adaptive Team Player
  • Filing
  • Courteous Demeanor
  • Problem-Solving Abilities

Languages

English
Professional
Spanish
Full Professional

Timeline

Customer Service Representative

Amazon
11.2023 - 01.2024

Laborer

SA Recycling
08.2021 - 11.2023

High School Diploma -

Flowing Wells High School

GED -

Pima Community College

Similar Profiles

CREATE PROFILE
Gabriel Figueroa