Gabriel Flores
New York,NY
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level IT position. Ready to help team achieve company goals. Complex problem-solver with analytical and driven mindset. Dedicated to achieving demanding development objectives according to tight schedules while producing impeccable results. Along with, Driven Customer Support with experience as primary point of escalation for high-level client questions, needs, wants and complaints. Passionate about delivering superior interactions with customers by hearing issues, requirements and requests to provide first-class customized solutions. Dedicated to identifying trends by analyzing customer records, purchases, inquiries and complaints to develop rapid solutions.
Overview
10
10
years of professional experience
Work History
Driver
Uber Greenlight
03.2018 - Current
- Increased customer loyalty with excellent communication skills and a professional demeanor.
- Delivered superior customer service by addressing any concerns or complaints promptly and professionally.
- Developed strong relationships with repeat clientele through consistent quality service.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Improved passenger satisfaction by providing friendly and efficient service during taxi rides.
- Increased business through effective marketing strategies such as distributing promotional materials and offering referral incentives to existing clients.
- Increased job efficiency through effective time management skills that allowed for prompt pick-ups even during peak hours.
- Handled challenging situations calmly, resolving disputes professionally and effectively.
- Communicated with passengers to answer questions about areas and services and provide comfortable traveling experiences.
Customer Service Associate
A|X Armani Exchange
06.2015 - 02.2018
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Worked varied hours to meet seasonal and business needs.
- Answered customer questions regarding store merchandise, department information and pricing.
- Led merchandise selection, pricing, planning and marketing.
- Ran markdown reports, managed store replenishment and analyzed buying reports.
- Created visual marketing and styled window displays.
- Completed stock orders and managed inventory levels.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
Cashier
grocery store
05.2014 - 06.2015
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
Education
Bachelor of Science - Computer Programming
Full Sail University
Winter Park, FLAssociate of Arts - Game design
Hostos Community College
NY06.2018
High School Diploma -
Gregorio Luperon High School For Science And Mathematics
New York, NY2015
Skills
- Adaptability
- SQL development
- HTML, CSS, JavaScript Proficiency
- C programming language
- Proficient in Python
- Opening and closing procedures
- Active listening skills
- Retail sales
- Punctual and Reliable
- Fluent in English and Spanish
- Critical Thinking
- Motivated team player
- Multi-tasking ability
- Inventory management
- Shipment processing
- Time management skills
- Merchandising familiarity
- Customer Service
- Problem-solving abilities
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Driver
Uber Greenlight
03.2018 - Current
Customer Service Associate
A|X Armani Exchange
06.2015 - 02.2018
Cashier
grocery store
05.2014 - 06.2015
Bachelor of Science - Computer Programming
Full Sail University
Associate of Arts - Game design
Hostos Community College
High School Diploma -
Gregorio Luperon High School For Science And Mathematics
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