Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Gabriel Garcia

Fajardo,Puerto Rico

Summary

Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.

Overview

2
2
years of professional experience

Work History

Customer Service Associate

Fernandez Car Care
01.2023 - 06.2023
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer calls and emails to answer questions about products and services.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Tourist Information Officer

Municipio De Fajardo
09.2021 - 02.2022
  • Built personal relationships with guests to promote positive experiences.
  • Utilized effective communication and problem-solving skills to quickly resolve customer issues.
  • Provided information on various sites throughout area, relaying little-known stories to provide interest.
  • Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
  • Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction.
  • Shared historical and cultural context to keep tour informative and provide more profound understanding of area.

Pre-intervencion

Municipio De Fajardo
04.2021 - 09.2021
  • Inspected account books and recorded transactions.
  • Generated invoices upon receipt of billing information and tracked collection progress.
  • Matched purchase orders with invoices and recorded necessary information.
  • Maintained clean and organized files by keeping accounts payable records up-to-date.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
  • Processed incoming and outgoing invoices and payments.
  • Completed payroll functions to facilitate accurate and prompt staff payments.

Education

Bachelor of Science - Accounting And Finance

Inter American University of Puerto Rico Fajardo
Fajardo, PR
05.2017

Skills

  • Understanding Customer Needs
  • Product Knowledge
  • Spanish Speaking
  • Ledger and Journal Entries
  • Payment Processing
  • Business Transactions

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Customer Service Associate

Fernandez Car Care
01.2023 - 06.2023

Tourist Information Officer

Municipio De Fajardo
09.2021 - 02.2022

Pre-intervencion

Municipio De Fajardo
04.2021 - 09.2021

Bachelor of Science - Accounting And Finance

Inter American University of Puerto Rico Fajardo

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Gabriel Garcia