Gabriel Garcia Leonardo
New York
Summary
Dynamic Service Manager with a proven track record at Chipotle, excelling in inventory management and customer service. Skilled in training teams and resolving conflicts, I enhanced customer satisfaction and compliance with health standards, fostering a positive dining experience. Committed to operational excellence and team development in fast-paced environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Service Manager
Chipotle
New York
10.2021 - 06.2025
- Supervised daily operations to ensure efficient service delivery.
- Trained and mentored team members on customer service best practices.
- Managed inventory levels to maintain optimal stock for menu items.
- Resolved customer complaints promptly to enhance dining experience.
- Enforced health and safety standards to ensure compliance in the restaurant.
- Resolved customer complaints in a timely manner.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Pitched in to complete various duties during peak periods or employee absences.
- Adhered to customer service standards to foster satisfaction and retention.
Crew Member
McDonald's
New York
04.2021 - 10.2021
- Provided exceptional customer service in fast-paced dining environment.
- Maintained cleanliness and organization of workstations and dining areas.
- Collaborated with team members to ensure efficient food preparation.
- Assisted in training new crew members on procedures and standards.
- Handled cash transactions accurately at the register.
- Served food quickly for positive guest experiences.
Education
High School Diploma -
Broome Street Academy
New York, NY06-2021
Skills
- Inventory management
- Customer service
- Team management
- Health and safety
- Employee training
- Conflict resolution
Certification
- food handler certificate
Timeline
Service Manager
Chipotle
10.2021 - 06.2025
Crew Member
McDonald's
04.2021 - 10.2021
High School Diploma -
Broome Street Academy
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