Certified and highly motivated IT Support professional with an AAS in Information Technology (Major: Networking Specialist, Microsoft Concentration). Possesses a strong technical foundation validated by CompTIA A+, Network+, and Security+ certifications. Demonstrates hands-on proficiency in Active Directory, Microsoft Entra ID, Microsoft 365 administration, and enterprise virtualization (VMware/Hyper-V) within academic and advanced lab environments. Combines advanced technical troubleshooting skills with excellent communication to deliver exceptional Tier 1 and Tier 2 service desk, desktop, and endpoint support in complex enterprise IT operations.
Major: Networking Specialist
Concentration: Microsoft
GPA: 4.00