Quintin Pope
Bellwood
Summary
Seasoned Shipping Clerk familiar with shipping and receiving procedures and protocols. Successful record working with carriers and other vendors to plan successful strategies and control costs. Well-versed in shipment inspection, inventory management and document processing. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
11
11
years of professional experience
Work History
Shipping Clerk/Dock Associate/Order Picker
Paper Source/Barnes Noble
03.2021 - 08.2025
- Processed & shipped Barnes & Noble store & web orders accurately
- Attention to detail & problem-solving
- Logistics of products
- Prepared shipping documents
- Tracked & updated shipments information
- Kept records of delivery & receiving shipments
- Maintained log sheets of various deliveries & Bill of Landing
- Received recognition for finding errors & issues
- Received recognition for completed orders & KPI
- Received zero complaints from web store orders noted by management
Team Member
Target
10.2014 - 08.2019
- Assisted customers with purchase of merchandise
- Restock items & logistics with merchandise
- Picked & completed web online orders
- Take incoming calls
- Received recognition for outstanding work performance
- Received recognition for logistics May of 2016
- Received recognition for outstanding customer experience November 2018 & July 2019
Inbound Customer Service Representative
Answernet
02.2019 - 04.2019
- Took incoming calls from various companies
- Data entry of customer information
- Transferred incoming calls, took messages
- Made calls backs to customers & verified information
- Answered questions about services
- Processed payments online
Education
Associate Degree - Business Administration
Robert Morris University/ Roosevelt University
Skills
- Microsoft Word
- Microsoft Excel
- Outlook
- Team leadership
- Communication
- Data entry
- Problem solving
- Online payment processing
- Retention skills
- Product ordering
- Inventory control
- Document filing
- Project management
- Inventory management
- Logistics coordination
- Customer relationship management
- Analytical thinking
- Order management
- Task prioritization
Timeline
Shipping Clerk/Dock Associate/Order Picker
Paper Source/Barnes Noble
03.2021 - 08.2025
Inbound Customer Service Representative
Answernet
02.2019 - 04.2019
Team Member
Target
10.2014 - 08.2019
Associate Degree - Business Administration
Robert Morris University/ Roosevelt University