Gabriel Gonzalez
Brownsville,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
1
1
year of professional experience
Work History
Laborer
Rich's
02.2024 - Current
- Streamlined inventory management with proper organization and storage of tools, materials, and supplies.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Followed instructions and safety protocols to prevent accidents and injuries.
- Strengthened workplace safety culture by actively participating in safety meetings and trainings.
- Promoted a positive work environment by demonstrating strong teamwork and communication skills.
- Followed proper equipment operation and maintenance procedures to keep equipment in good working condition.
Call Center Representative
Maximus
11.2023 - 02.2024
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Sought ways to improve processes and services provided.
Laborer Operator
CK Technology
08.2023 - 11.2023
- Promoted a positive working environment by fostering open communication between team members and demonstrating strong leadership skills when necessary.
- Improved worksite organization through meticulous attention to detail in material management, storage, and disposal.
- Used variety of hand and power tools to complete tasks.
Insulation Foreman
Insulation Technology Inc
01.2023 - 07.2023
- Assisted in recruiting and hiring new construction and extraction workers.
- Supported construction and extraction workers to facilitate timely completion of projects.
- Investigated and reported on accidents, injuries and near-miss incidents.
- Administered disciplinary actions to workers violating safety regulations and company policies.
- Provided feedback to workers on job performance and safety procedures.
- Oversaw daily operations at site, keeping team production moving at optimal pace.
- Inspected equipment and tools used for safe operation.
Hard Laborer
Dix Shipping
09.2022 - 01.2023
- Provided labor support to carpenters, masons and other skilled trades.
- Followed instructions and safety protocols while operating machinery and equipment.
- Improved overall job site organization through meticulous sorting, labeling, and storage of materials.
- Ensured consistent progress on projects by monitoring inventory levels and promptly addressing any shortages or discrepancies that arose.
- Loaded and unloaded materials onto trucks and trailers.
- Operated forklifts and boom lifts to complete various tasks.
- Upheld a strong work ethic by consistently arriving on time, prepared for each day''s tasks, and maintaining a high level of focus throughout the workday.
Education
High School Diploma -
Gladys Porter High School
3500 International Blvd, Brownsville, Tx 7852107.2021
Skills
- Quality Control
- Verbal and written communication
- Account Updates
- Calm Under Pressure
- Computer Skills
- Good Telephone Etiquette
- Time Management
- Customer Service
Timeline
Laborer
Rich's
02.2024 - Current
Call Center Representative
Maximus
11.2023 - 02.2024
Laborer Operator
CK Technology
08.2023 - 11.2023
Insulation Foreman
Insulation Technology Inc
01.2023 - 07.2023
Hard Laborer
Dix Shipping
09.2022 - 01.2023
High School Diploma -
Gladys Porter High School
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