Summary
Overview
Work History
Education
Skills
Timeline
Generic

Faith Perry

Ocean Isle Beach,NC

Summary

Compassionate Certified Nursing Assistant diligent about serving patient's medical and personal needs. Focused on delivering high-quality care to individuals from diverse backgrounds. Dedicated to protecting patient safety and promoting satisfaction with facility services. Kind and energetic professional with outstanding bedside manner and charting abilities. Polite and professional Job Title successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Knowledgeable and dedicated customer service professional with extensive experience in Type industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Quality-driven Editor with superior attention to detail and meet stringent deadlines. Superior proficiency in writing guidelines and captions. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

8
8
years of professional experience

Work History

Laborer

RES AMERICA
Colorado City, CO
07.2024 - Current
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
  • Improved worksite efficiency by maintaining clean and organized work areas.
  • Performed general housekeeping and cleaning tasks.
  • Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.
  • Promoted a positive work environment by demonstrating strong teamwork and communication skills.
  • Demonstrated flexibility with shifting responsibilities based on project needs, contributing to overall productivity levels.
  • Used measuring tools such as gauges and tape measure to identify conforming parts during production.
  • Supported construction projects by assisting with heavy equipment operations and manual labor tasks.
  • Upheld company reputation for quality workmanship through dedication to best practices within the laborer role.
  • Delivered consistent results under challenging weather conditions or other external factors affecting productivity.
  • Ensured safety compliance through regular inspection of tools and equipment, reporting any issues promptly.
  • Identified and reported hazards on job sites to prevent accidents and injuries.
  • Observed site safety rules to maximize protections for team members and equipment.
  • Dug trenches, ditches and holes to allow for utility, water and sewer installation and proper foundation for structures.
  • Facilitated timely project completions by consistently meeting deadlines for assigned tasks.
  • Bolstered team morale with a positive attitude and willingness to help others when needed.
  • Assisted in reducing material waste by accurately measuring, cutting, and assembling materials as needed.
  • Enhanced project timelines by collaborating effectively with team members on various tasks.
  • Collaborated on diverse projects requiring effective communication between multiple tradespeople for seamless execution.

Qaulity Control

RES AMERICA
Colorado City, CO
07.2024 - Current
  • Enhanced product quality by conducting thorough editing and proofreading processes on all documents.
  • Reduced error rates significantly by implementing a rigorous multi-step editing process tailored to each project''s requirements.
  • Identified areas for process optimization, implementing changes that led to more efficient workflows and higher-quality deliverables.
  • Championed best practices within the team, fostering a culture of excellence and continuous improvement in quality control efforts.
  • Developed and maintained internal documentation on quality control processes, ensuring that all team members had access to necessary resources for success.
  • Trained new editors in quality control processes, ensuring consistency and accuracy across the department.
  • Evaluated existing editing tools regularly, recommending updates or replacements when necessary to maintain cutting-edge capabilities.

CNA

Area Agency On Aging Of Central Arkansas
Fort Smith, AR
07.2020 - 10.2020
  • Answered signal lights, bells or intercom systems to determine resident needs
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.

CNA

Pink Bud Nursing Center
Greenwood, AR
10.2019 - 04.2020
  • Answered signal lights, bells or intercom systems to determine resident needs
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness
  • Observed and reported unusual symptoms and changes to charge nurse
  • Turned and repositioned residents using proper body mechanics to prevent pressure ulcers
  • Assisted residents with bathing and dressing to promote personal hygiene
  • Used mobility devices to transport patients
  • Helped residents walk with or without self-help devices
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status
  • Distributed drinking water and nourishment to residents
  • Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns
  • Assisted residents in preparing for activities and social programs
  • Exhibited compassionate care and communication regarding issues surrounding death and dying
  • Managed and maintained patient rooms, shared-living areas and nursing stations
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets
  • Supported non-ambulatory residents in range of motion exercises
  • Documented activities and recorded information in EMR system
  • Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.

Deposit Agent

Sykes
Fort Smith AR
09.2016 - 08.2017
  • Informed clients of policies and procedures.
  • Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
  • Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
  • Adopted customer feedback in process and system improvement initiatives.
  • Consistently met compliance requirements for the agency by promptly completing mandatory continuing education courses and staying current on industry regulations.
  • Cultivated strong relationships with industry professionals, leveraging connections to generate referrals and new business opportunities.

Education

High School Diploma -

Spiro High School
Spiro, OK

Skills

  • Documentation procedures expert
  • Patient relations
  • Able to lift 100 pounds
  • Collecting vital signs
  • Preparing meals
  • Calm and level-headed under duress
  • Respiratory equipment training
  • Catheter change and preparation
  • Collecting specimens
  • Quick problem solver
  • Medical terminology knowledge
  • Infection control procedures
  • Helping with medication
  • Grooming and bathing assistance
  • Performing patient intakes
  • Monitoring fluids
  • EHR Management
  • DBMS
  • Understands medical procedures
  • Charting expertise
  • Reliable transportation
  • Quality assurance controls
  • Assisting with personal grooming
  • Valid OK driver's license
  • Understands mobility assistance needs
  • Database Administration
  • Willingness to learn
  • Attention to Detail
  • Safety awareness
  • Heavy Lifting
  • Time Management
  • Job Site Cleanup
  • Punctual and Reliable
  • Customer Service
  • Physical Strength
  • Job Site Safety
  • Material Handling
  • Repetitive Work
  • Truck loading and unloading
  • Job Site Organization
  • Safety Procedures
  • Hand-Eye Coordination
  • Team Collaboration
  • Carrying heavy loads
  • State Driver's License
  • Safe Vehicle Operation
  • Vehicle Unloading and Loading
  • Clean Driving Record
  • Customer Assistance
  • Patience and Tolerance
  • High volume environments
  • Complaint Handling
  • Typing Speed
  • Telephone Etiquette
  • Inquiry response
  • Client notes
  • Problem-solving skills
  • Call Center Customer Service
  • Resolving issues
  • Customer communications
  • Verbal and written communication
  • Inbound phone calls
  • Cash Handling
  • Answering questions
  • Customer Support
  • Communicating with clients
  • Gathering information
  • Data Entry
  • Product Knowledge
  • Customer service optimization
  • Interpersonal Skills
  • Customer Relationship Management
  • Appointment Scheduling
  • Quality Control
  • Documentation And Reporting
  • Complaint resolution
  • Payment Processing
  • Call Control
  • Quality Assurance
  • Calm disposition
  • Performance monitoring
  • Logging call information
  • Inbound Phone Call Management
  • Performance Improvement
  • Call Center Operations
  • Data Gathering
  • Technical Support
  • Account Management

Timeline

Laborer

RES AMERICA
07.2024 - Current

Qaulity Control

RES AMERICA
07.2024 - Current

CNA

Area Agency On Aging Of Central Arkansas
07.2020 - 10.2020

CNA

Pink Bud Nursing Center
10.2019 - 04.2020

Deposit Agent

Sykes
09.2016 - 08.2017

High School Diploma -

Spiro High School
Faith Perry