Gabriel Gonzalez
Crandall,Texas
Summary
I am an enthusiastic and customer-focused motorcycle enthusiast with proven experience in providing exceptional service and support in a fast-paced environment.
I currently work as a security officer at The Hockaday School in Dallas; I am confident, detail oriented, and professional. I am always willing to lend a helping hand to my team succeed.
Overview
8
8
years of professional experience
Work History
Security Officer
The Hockaday School
08.2022 - Current
- Utilized and troubleshooted CCTV hardware issues (VI Monitor)
- Utilized and troubleshooted Access Control Software (Intelli-M & Lenel S2)
- Provided exceptional customer service while greeting and assisting guests, ensuring a welcoming and secure environment.
- Received, logged, and distributed mail & packages
- Conducted regular patrols to identify and control security concerns.
- Connected and directed all inbound contractors, deliveries, and visitors to their respective contact & workplace
- Monitored weather reports and NOAA radars to advise on campus safety
- Assisted in severe weather, lockdown, & fire drills
- Utilized Raptor to identify unauthorized visitors
Sales Leader Associate
Gainsco, MGA
06.2021 - 02.2022
- Routinely conducted large scale training for agents and their staff.
- Worked closely with product development teams to create and maintain marketing materials for sales presentations and agency meetings.
- Conducted consumer data analysis on products to assist with new state campaigns.
- Used multiple Power BI data points to benchmark, measure and improve agency sales results.
- Established positive and ongoing business relationships agency owners and their team members.
Interim Process Assistant
Amazon
10.2019 - 07.2021
- Supervised warehouse operations, including receiving, distribution, and workplace safety.
- Completed daily operations on time and maintained high standards of accuracy.
- Supervised 50+ Associates with complete different teams under different management between shifts, daily
Independent Insurance Agent
Self Employed
03.2017 - 10.2019
- Customized insurance programs to suit individual customers by explaining disadvantages and advantages of various policies.
- Obtained existing insurance data and personal information to develop insurance quotes.
- Advised and educated potential clients and policyholders on available products to resolve gaps in life, health, and disability coverage.
- Counseled over 50 Clients per day
Education
Bachelor's of Business - In Progress - Logistics And Supply Chain Management
University of North Texas At Dallas
Dallas, TX12.2026
Skills
- Excellent written and verbal communication skills
- Access Control Management
- Computer Installation and General Troubleshooting
- Conflict Resolution and Mediation
- Training & Development
- Basic Microsoft Office suite knowledge
- Mail Distribution
- Call Answering and Routing
- General Logistics Oversight
Timeline
Security Officer
The Hockaday School
08.2022 - Current
Sales Leader Associate
Gainsco, MGA
06.2021 - 02.2022
Interim Process Assistant
Amazon
10.2019 - 07.2021
Independent Insurance Agent
Self Employed
03.2017 - 10.2019
Bachelor's of Business - In Progress - Logistics And Supply Chain Management
University of North Texas At Dallas
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